Caller ID Name Modifier Node

Adjusts the caller ID name seen by your phones or agents—like prefixing it with “VIP - ” or appending something else.

Basic Usage

• Wire it before a ring group or queue.

• Configure how you want the caller ID name changed.

• Wire the next outcome to your ring group or queue.

Detailed Parameters

• Action

  • Prefix: Adds text at the beginning of the caller’s name (e.g. [VIP] ).

  • Suffix: Adds text at the end.

  • Replace: Replaces the entire name with a new one (be cautious).

• Text

  • What: The exact string you add, like VIP - or [Sales Call].

  • Tip: Keep it short, since phones often have limited display space.

Example Use Case

• VIP Tagging: If you used a “What-If” node to detect “VIP,” then route calls here to add the prefix “VIP - ” to the caller ID before ringing the “Sales” group.