Sends the call to a single specified phone number or extension.
This could be an internal extension or an external mobile for example.

Basic Usage

1. Place it in your flow, for instance after a Menu node (“Press 3 to call John Smith directly”).

2. Configure the phone number.

3. Wire the outcome for what happens if there’s no answer, busy, or if the call is rejected.

Detailed Parameters

1. Phone Number / Extension

   

   • What: The specific number or extension to dial (e.g., “202,” “+61894883344”).

   • Tip: Double-check the number format is using +e164 format, national format (61894883344 or 0894883344)
     

2. Caller ID (Optional)

   

   • What: Allows you to change the number which is displayed/presented on the target phone number.
     

3. Timeout (seconds)

   

   • What: How many seconds to ring before a “no answer” outcome triggers.

   • Tip: 15–20 seconds is typical. Enough time for a phone to ring a few cycles.
     

4. Honour Forwarding

   

   • What: If you are calling an internal number, you can decide whether the target’s handset-based call-forwarding rules are honoured or ignored.
     

5. Play Music When Ringing

   

   • What: When target phone number is being called, the caller will hear music on hold instead of the usual ‘ring ring’ ringback tone.
     

Outcomes

• Busy

  • What: Where to send the call if the target number was engaged

• No Answer

  • What: Where to send the call if the line is not answered before the timeout set

  • Tip: If you only want one fallback, you can wire both “busy” and “no answer” to the same node

• Failed

  • What: Where to send the call if the number was invalid or the device / trunk was offline

  • Tip: If you need to send calls elsewhere but only if a device is not responding

Example Use Case

• Executive Direct Call: Let an important caller reach a specific manager’s cell phone directly.