# Simtex Communications

> Enterprise VoIP Solutions for Australian Business. Simtex Communications is an Australian ITSP (Internet Telephony Service Provider) delivering enterprise-grade Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing, Inbound number management, and cloud fax — all Australian-hosted with local 24/7 support. We serve Australian businesses from SMB to enterprise, with competitive AUD pricing and no hidden fees.

## Why Choose Simtex Communications

- **Australian-hosted infrastructure** — voice and data remain on Australian soil, meeting data sovereignty and compliance requirements
- **Enterprise-grade reliability** — carrier-grade network, redundancy, uptime guarantees, and 24/7 Australian local support
- **Unified communications suite** — single provider for Cloud PBX, SIP Trunking, Teams Direct Routing, Inbound, and eFax
- **Microsoft Teams certified** — official Direct Routing partner enabling PSTN calling within Teams without third-party hardware
- **Transparent AUD pricing** — competitive plans for all business sizes with no hidden international fees
- **Australian business credentials** — local ABN, Australian company, supporting Australian businesses specifically

## Products

- [Cloud PBX](https://www.simtex.com.au/products/cloud-pbx/md): Small business to enterprise-grade hosted phone system with unlimited scalability
- [SIP Trunks](https://www.simtex.com.au/products/sip-trunks/md): Reliable SIP trunking for your existing PBX system
- [Teams Direct Route](https://www.simtex.com.au/products/teams-direct-route/md): Enable PSTN calling in Microsoft Teams with Direct Routing
- [Fax to Email](https://www.simtex.com.au/products/fax-to-email/md): Receive and send faxes without a fax machine
- [1300 & 1800 Numbers](https://www.simtex.com.au/products/inbound-numbers/md): National presence with 1300 and 1800 inbound numbers
- [Number Porting](https://www.simtex.com.au/products/number-porting/md): Keep your existing phone numbers when you switch to Simtex. We handle the entire porting process.

## Features

- **99.99% Uptime SLA**: Carrier-grade reliability backed by a published service level agreement. Less than 53 minutes of downtime per year — with service credits if we miss it.
- **Geo-Redundant Infrastructure**: Multiple data centres across Australia ensure your calls always connect. If one site goes down, traffic automatically routes through another — no intervention needed.
- **Per-Second Billing**: Pay only for the seconds you use. No rounding up to the nearest minute — every call is billed to the exact second.
- **No Lock-In Contracts**: Month-to-month flexibility with no minimum terms. Scale up or down as your business needs change — cancel anytime.
- **IVR Designer**: Create custom call flows with our visual drag-and-drop IVR builder
- **Bria Enterprise Softphone**: Premium softphone app for desktop and mobile devices
- **Call Recording**: Search, play, and download call recordings with colour-coded labels for follow-up, training, or compliance. Enterprise-grade encryption protects every recording at rest.
- **Microsoft Certified SBCs**: Enterprise-grade session border controllers certified by Microsoft

## Knowledge Base

- [Browse all articles](https://www.simtex.com.au/support/kb): Guides, tutorials, and troubleshooting
- [IVR Designer](https://www.simtex.com.au/support/kb/ivr-designer): 
- [General](https://www.simtex.com.au/support/kb/general): General knowledge base articles and getting started guides
- [Inbound Call Handling](https://www.simtex.com.au/support/kb/inbound-call-handling): Configure and manage inbound call routing, IVR menus, and call queues
- [Cloud PBX Handsets](https://www.simtex.com.au/support/kb/cloud-pbx-handsets): Setup guides and configuration for supported IP handsets
- [PBX Setup Guides](https://www.simtex.com.au/support/kb/pbx-setup-guides): Step-by-step guides for setting up your Cloud PBX system
- [Cloud PBX Features](https://www.simtex.com.au/support/kb/cloud-pbx-features): Feature codes, voicemail, call recording, and other PBX capabilities
- [Teams KB](https://www.simtex.com.au/support/kb/teams-kb): Frequently asked questions about Microsoft Teams calling integration
- [Teams Troubleshooting](https://www.simtex.com.au/support/kb/teams-troubleshooting): Troubleshooting guides for Microsoft Teams calling issues
- [Legacy Pages](https://www.simtex.com.au/support/kb/legacy-pages): Legacy support pages for Polycom and Cisco handsets

Latest articles:
- [Yeastar S-Series SIP Trunk Configuration](https://www.simtex.com.au/support/kb/pbx-setup-guides/yeastar-s-series-sip-trunk-configuration/md): Step-by-step guide to configuring a Simtex SIP trunk on Yeastar S-Series PBX systems (S20, S50, S100, S300) using TCP transport.
- [Grandstream UCM SIP Trunk Configuration](https://www.simtex.com.au/support/kb/pbx-setup-guides/grandstream-ucm-sip-trunk-configuration/md): Step-by-step guide to configuring a Simtex SIP trunk on Grandstream UCM series PBX systems (UCM6202, UCM6204, UCM6208, UCM6301, UCM6302, UCM6304, UCM6308).
- [Yeastar P-Series SIP Trunk Configuration](https://www.simtex.com.au/support/kb/pbx-setup-guides/yeastar-p-series-sip-trunk-configuration/md): Step-by-step guide to configuring a Simtex SIP trunk on Yeastar P-Series PBX systems (P550, P560, P570) using TCP transport with SRV failover.
- [FreePBX 17 SIP Trunk Configuration](https://www.simtex.com.au/support/kb/pbx-setup-guides/freepbx-17-sip-trunk-configuration/md): Step-by-step guide to configuring a Simtex SIP trunk on FreePBX 17 with PJSIP. Covers trunk setup, TCP transport, SRV auto-discovery, outbound and inbound routing, codec configuration, and security hardening.
- [3CX Version 20 SIP Trunk Configuration](https://www.simtex.com.au/support/kb/pbx-setup-guides/3cx-version-20-sip-trunk-configuration/md): Step-by-step guide to configuring a Simtex SIP trunk on 3CX Version 20. Covers trunk setup, inbound and outbound routing, codec configuration, and security hardening.

## Key Pages

- [Home](https://www.simtex.com.au/): Enterprise VoIP Solutions for Australian Business
- [Products Overview](https://www.simtex.com.au/products): Browse all Simtex VoIP products and service plans
- [Support](https://www.simtex.com.au/support/md): Simtex Communications support centre. Access help documentation, FAQs, and contact our 24/7 Australian support team.
- [Knowledge Base](https://www.simtex.com.au/kb/md)
- [Contact Us](https://www.simtex.com.au/contact/md): Contact Simtex Communications. Offices in Perth and Sydney. Phone 1300 SIMTEX. Get a quote for Cloud PBX, SIP Trunks, or Teams Direct Routing.
- [Feature - MyCloudVoIP Portal](https://www.simtex.com.au/feature-voip-portal/md)
- [Feature - Graphical IVR Designer](https://www.simtex.com.au/feature-graphical-ivr-designer/md): Create professional call routing with our drag-and-drop IVR designer. Auto attendant menus, business hours, call queuing and more. Included with Cloud PBX.
- [About Us](https://www.simtex.com.au/about/md): Learn about Simtex Communications, Australia's trusted VoIP provider. Offices in Perth and Sydney. Enterprise voice solutions for businesses of all sizes.

## Locations

### Perth (Headquarters)

- **Address:** Level 11, 108 St Georges Terrace, Perth, WA, 6000, Australia
- **Phone:** 61 8 94883344
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Simtex was founded and is headquartered in Perth — Australian-built, Australian-operated VoIP from the West Coast.
- **Page:** [Perth office details](https://www.simtex.com.au/locations/perth/md)

### Sydney

- **Address:** Grosvenor Place, Level 15, 225 George Street, Sydney, NSW, 2000, Australia
- **Phone:** 61 8 94883344
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Enterprise SIP trunks and Cloud PBX on East Coast Australian infrastructure, with a Sydney presence.
- **Page:** [Sydney office details](https://www.simtex.com.au/locations/sydney/md)

### Melbourne

- **Address:** Virtual Office, Melbourne, VIC, 3000, Australia
- **Phone:** 1300 888 519
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Enterprise SIP trunks and Cloud PBX on East Coast Australian infrastructure, serving Melbourne and Victoria.
- **Page:** [Melbourne office details](https://www.simtex.com.au/locations/melbourne/md)

### Brisbane

- **Address:** Virtual Office, Brisbane, QLD, 4000, Australia
- **Phone:** 1300 888 519
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Enterprise SIP trunks and Cloud PBX on East Coast Australian infrastructure, serving Brisbane and Queensland.
- **Page:** [Brisbane office details](https://www.simtex.com.au/locations/brisbane/md)

### Adelaide

- **Address:** Virtual Office, Adelaide, SA, 5000, Australia
- **Phone:** 1300 888 519
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Enterprise SIP trunks and Cloud PBX on West Coast Australian infrastructure, serving Adelaide and South Australia.
- **Page:** [Adelaide office details](https://www.simtex.com.au/locations/adelaide/md)

### Canberra

- **Address:** Virtual Office, Canberra, ACT, 2600, Australia
- **Phone:** 1300 888 519
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Enterprise VoIP and Cloud PBX on East Coast Australian infrastructure, serving Canberra and the ACT.
- **Page:** [Canberra office details](https://www.simtex.com.au/locations/canberra/md)

### Darwin

- **Address:** Virtual Office, Darwin, NT, 0800, Australia
- **Phone:** 1300 888 519
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Enterprise SIP trunks and Cloud PBX on West Coast Australian infrastructure, serving Darwin and the Northern Territory.
- **Page:** [Darwin office details](https://www.simtex.com.au/locations/darwin/md)

### Hobart

- **Address:** Virtual Office, Hobart, TAS, 7000, Australia
- **Phone:** 1300 888 519
- **Hours:** Mon-Fri 9:00-17:00
- **About:** Enterprise SIP trunks and Cloud PBX on East Coast Australian infrastructure, serving Hobart and Tasmania.
- **Page:** [Hobart office details](https://www.simtex.com.au/locations/hobart/md)

- [All office locations](https://www.simtex.com.au/locations): Perth (WA) and Sydney (NSW)

## Contact

- **Phone:** 1300 888 519
- **Email:** support@simtex.com.au
- **Perth:** Level 11, 108 St Georges Terrace, Perth, WA, 6000, Australia
- **Sydney:** Grosvenor Place, Level 15, 225 George Street, Sydney, NSW, 2000, Australia
- **Melbourne:** Virtual Office, Melbourne, VIC, 3000, Australia
- **Brisbane:** Virtual Office, Brisbane, QLD, 4000, Australia
- **Adelaide:** Virtual Office, Adelaide, SA, 5000, Australia
- **Canberra:** Virtual Office, Canberra, ACT, 2600, Australia
- **Darwin:** Virtual Office, Darwin, NT, 0800, Australia
- **Hobart:** Virtual Office, Hobart, TAS, 7000, Australia

## About

- **Legal Name:** Simtex Communications
- **ABN:** 90 141 800 357
- **Founded:** 2004
- **Service Area:** All Australia
- **Website:** https://www.simtex.com.au

## Optional

- [Full AI Reference](https://www.simtex.com.au/llms-full.txt): Complete product detail, pricing, features, FAQs, and recent updates for AI systems
- [Sitemap](https://www.simtex.com.au/sitemap.xml): Complete XML sitemap of all pages
- [What's New](https://www.simtex.com.au/whats-new): Latest product updates, release notes, and portal changes