Feature Codes
| Feature | Description | Number/Code | Example | Applies To |
|---|---|---|---|---|
| Directed pickup | Pickup a call which is currently ringing on another extension. | *87{extension} or *87{account-number} | *87201 | Any extension which is in ‘ring’ status. |
| Voicemail direct deposit – unavailable | Send a call directly to a specific mailbox with the ‘unavailable’ greeting. For example, you can blind-transfer a call to *81201 which will send the caller to extension 201’s unavailable greeting to leave a message. | *81{extension} or *81{account-number} | *81201 | Any extension with voicemail enabled. |
| Voicemail direct deposit – busy | Send a call directly to a specific mailbox with the ‘busy’ greeting. For example, you can blind-transfer a call to *82203 which will send the caller to extension 203’s busy greeting to leave a message. | *82{extension} or *82{account-number} | *82203 | Any extension with voicemail enabled. |
| Voicemail direct deposit – silent | Send a call directly to a specific mailbox with no greeting (silent). The caller will hear a beep and can leave a message immediately without hearing any greeting. | *83{extension} or *83{account-number} | *83201 | Any extension with voicemail enabled. |
| Voicemail login (any mailbox) | Log in to any voicemail mailbox by specifying the account number and PIN. Unlike dialling 555, which logs you into your own mailbox, this code allows you to access any mailbox on your system if you know the account number and PIN. | 550#{account-number}#{pin} | 550#78623298#9926 | Any extension with voicemail enabled. |
| Intercom | Place an intercom call to another extension. The receiving phone will auto-answer with two-way audio, allowing an immediate hands-free conversation. | *80{extension} | *80201 | Any extension with an internal extension number. |
| Paging | Page a group. The receiving phones will auto-answer with one-way audio, allowing you to make an announcement. | *60{extension} | *60301 | Broadcast/hunt groups. |
| Toggle Do Not Disturb | Enable or disable Do Not Disturb (DND) on your extension. When DND is enabled, incoming calls will not ring your phone and will be handled according to your call flow (e.g. sent to voicemail). | *76 | *76 | Any extension. |
| CallerID presentation adjust | Change the default Caller ID which is presented on outbound calls from this extension. This will change the default Caller ID for this extension unless the number is subsequently changed in our account portal, or if you run this feature code again with an alternative number. You can only change the number to DIDs which exist on your account. The number must be in E.164 format without the leading +. | *31*{did} | *31*61894883344 | Any extension. |
| CallerID slot select | Dial an outbound call using a specific pre-configured Caller ID slot (1 through 9) for this call only. The slot number determines which Caller ID is presented to the called party. Prefix the destination number with *2 followed by the slot number. | *2{slot}{destination} | *21610012345678 | Any extension with Caller ID slots configured by Simtex. |
| Toggle BLF switch | Special switch to change routing of calls inside a custom IVR. X can be 1 through 9. Simtex must have scripted these for you. You can subscribe to this feature code as a BLF key on your phone to see the current status. | *4X*{primary-inbound-account} | *41*21400000000 | Primary inbound accounts which Simtex have scripted BLF switches for. |
| Toggle night mode | Enable or disable night mode for a given primary inbound account. Simtex must have scripted this for you. You can subscribe to this feature code as a BLF key on your phone to see the current status. | *95*{primary-inbound-account} | *95*21400000000 | Primary inbound accounts which Simtex have scripted a night mode switch for. |
| Queue login/logout | Toggle your membership in a call queue. When logged out, calls in the queue will not be delivered to your extension. You can subscribe to this feature code as a BLF key on your phone to see your current login status. | *70*{account-number}*{queue-number} | *70*78623298*01 | Extensions which are members of a call queue. |
| Queue BLF / transfer to queue | Subscribe to this feature code as a BLF key to monitor a queue, or transfer a call directly into a queue. | *79*{queue-owner}*{queue-number} | *79*78622559*01 | Queues configured on the system. |
Last updated 25 February 2026