Call Forwarding Feature Codes
Call forwarding feature codes let you redirect calls straight from your desk phone or softphone, with no need to log in to the portal. You can forward your own extension, forward it only when you are busy, or forward a whole Call Director (such as a ring group or your main number) for your company.
The codes
Green codes turn a forward on. Red codes turn it off. Replace the {blue} part with your own number.
Forward all calls
Every call to your extension goes to the number you choose.
Turn on
*72*{number}Turn off
*73* or *73Forward when busy
Calls go to the number you choose only while you are on another call.
Turn on
*90*{number}Turn off
*91* or *91Forward a Call Director
Forward a ring group or main number that belongs to your company.
Turn on
*74*{account number}*{number}Turn off
*75*{account number}How to use a code
- You do this
Dial the code
Dial it from your desk phone or softphone, like a normal call.
- You do this
Listen
The system tells you the result. See what you will hear below.
- You do this
Hang up
That is it. You can hang up.
What you will hear
✓
Forward set
A confirmation reads back the number you are forwarding to.
○
“De-activated”
The forward is cancelled. Calls ring your phone as normal.
!
“Invalid”
The number or account number is not accepted. Check the list below and try again.
Examples
Turn on
*72*0412345678
Forward my phone to my mobile
Turn off
*73*
Stop forwarding my phone
Turn on
*74*78622559*0893001234
Forward the main line (account 78622559) to the office
Turn off
*75*78622559
Stop forwarding the main line
Which numbers can I forward to?
You can forward to Australian numbers only.
Accepted
✓Mobiles, for example
0412345678✓Landlines with the area code (02, 03, 07, 08), for example
0893001234✓Numbers in 61 or +61 format, for example
61412345678✓1300, 1800 and 13 numbers
Not accepted
✕International numbers
✕Premium numbers (19xx)
✕Emergency numbers
✕8-digit landline numbers without an area code
Set up a BLF key: program a BLF or speed-dial key on your phone with *75*{account number}. The key lights up while that Call Director is forwarded, and pressing it cancels the forward.
Good to know: you can only forward Call Directors that belong to your own company. Calls forwarded to external numbers are charged as normal outbound calls.
Common Questions
When you set a forward, you hear a confirmation that reads back the destination number. For a Call Director, a BLF key set to *75*{account number} lights up while the forward is active.
Last updated 9 October 2026