Call Parking Feature: How to Park Calls
Call Parking is a feature in business phone systems that enables you to place a call on hold and let another employee resume the same call from a different phone. Compared to call transferring when you transfer a call directly to someone’s extension, call parking places the caller on hold in a designated parking extension, and allows another employee to pick up the call from any phone in the organisation by dialling into the parked extension.
Call Parking is especially useful in industrial and creative spaces where employees are not always at their desk.
How Does Call Parking Work?
Park Calls via calling extension * 700
To start parking calls you can transfer calls to extension * 700. Before hanging up, listen for the automated prompt to tell you where the call is parked. For example, the extension may be 701. If there are multiple calls parked, the extension may be 702, or 703 all the way up to 709.
Let’s say you answer an incoming call for Tom however he is on the other side of the building. You can park a call for him to answer, here’s how you would do that:
- While on an active call, press Transfer + * 700 + Transfer
- Before you hang up, listen for the announcement (i.e., “701”)
- Call or message Tom to let him know he has a parked call waiting for him on extension 701.
- Tom can then pick up any phone and dial * 701 to connect to the parked call.