By using your Simtex phone account, you agree to the following terms and conditions. Please take the time to read and understand them.

Sip Trunking – Terms and Conditions

  1. Your Simtex phone account enables you to place local, national long distance, international direct and fixed to mobile calls.
  2. Call Charges: Calls made using your Simtex phone account from within Australia are charged at GST inclusive rates. National long distance, international and fixed to mobile calls will be charged in 60 second blocks for residential users and per second for business users. The advertised rates are available via Session Initial Protocol, Skinny Client Control Protocol or by using the access number/s. If you choose to call the access number, a one-off per call local call connection charge applies and is charged by user’s telephone carrier.
  3. Simtex reserves the right to change any of the above rates at any time. All rates will be advertised on the Call Rate section of the Simtex website.
  4. You may add credit to your Simtex phone account using your nominated credit account once your identity is verified for security reasons.
  5. Your Simtex phone credit will expire six (6) months from first use or subsequent recharge date. Any unused credit on your Simtex prepaid phone account at the time of expiry is not refundable or transferable.
  6. Unless expressly provided for in these Conditions of Use and to the extent permitted by law:
    1. all terms, conditions, warranties and representation about the Simtex phone account; and
    2. any liability of Simtex, its employees or agents in negligence relating directly or indirectly to the Simtex prepaid phone account, are excluded.
  7. As a purchaser of a Simtex phone account, you may have the benefit of warranties implied by the Trade Practices Act 1974 (Cth), being that your Simtex prepaid phone account will:
    1. be fit for its particular purpose:
    2. be of merchantable quality; and
    3. correspond with the Simtex description of it.
  8. Users of the free system do so with out any warranty expressed or implied.
  9. If Simtex breaches any of the implied warranties set out in Clause 6 or any other conditions or warranties implied by law which cannot be excluded, Simtex’s liability for the breach will (to the extent permitted by law) be limited to (at Simtex’s option):
    1. the replacement of each defective account with a account of equal value to the unused calls of the defective account; or
    2. the payment of the cost of replacing each defective account.
  10. Simtex accepts no liability for lost or stolen Simtex phone accounts or for the use of any unused credit of lost or stolen Simtex phone accounts. Unused credit on a lost or stolen Simtex prepaid phone account is not refundable or transferable.
  11. Your Simtex prepaid phone account is not redeemable for cash or other goods.
  12. Simtex will not hold, obtain or disclose to any person information about you which could make your identity apparent, such as your name or address, without your prior consent.
  13. Simtex may pay certain commissions to retailers or distributors selling Simtex prepaid phone accounts.
  14. Your use of the Simtex prepaid phone account is subject to Simtex’s Standard Form of Agreement.

Cancellation & Refund

  1. You may cancel your account giving notice in writing to us. If you provide a direct debit authority, it will be debited upon renewal unless you instruct otherwise in writing.You will be liable for all unpaid usage of your account regardless of the user or time of invoice. For that reason it is prudent that you safe guard your Account number and pin.

    Simtex reserves the right to take legal action to recover any unpaid fees, and you will be debited for an account processing and handling.

    If you cancel your account for any reason, you will not be entitled to any refund except to the extent that Simtex is required to by law.

  2. Simtex reserves the right to change or alter the terms and condition of use and also call rates at any time.