Latest & Upcoming Features

Major Feature Highlights

Here are some of the biggest capabilities we've shipped recently. Each one is live and available to all customers today.

IVR Designer

A powerful visual drag-and-drop IVR builder that lets you design complex call flows directly from the Simtex portal. Build menus, time-based routing, ring groups, queues, voicemail, and custom logic — all without needing to call support.

• Drag-and-drop flow builder — visually connect nodes to create call flows
• 13+ node types — Menu, Date/Time Switch, Queue, Ring Group, Call Single Number, Voicemail, Prompt Playback, What-If, On/Off Switch, Caller ID Modifier, and more
• Custom Script Node — advanced business logic with built-in validation and error handling
• Media Bypass Control — toggle direct media routing vs DTMF detection on Queue nodes
• Guided setup experience — step-by-step walkthrough for first-time users

Explore the IVR Designer documentation →

Corporate Directory & LDAP

A full address book system with support for global, team, and subscription-level contact directories. Compatible VoIP handsets can search and browse your corporate directory directly from the phone's screen via LDAP.

• Multi-level directories — global, team, and per-subscription contact lists
• CSV import/export — bulk upload and manage contacts
• LDAP on handsets — search contacts directly from supported Yealink and Polycom phones
• Automatic provisioning — LDAP credentials pushed to handsets automatically

Real-Time SIP Monitoring

Full visibility into your phone system's health with real-time endpoint status and SIP event timelines.

• Live endpoint status — three-state indicators (registered, unregistered, unknown) for every phone
• SIP Events Timeline — registration/unregistration event history with timestamps
• Endpoint filtering — filter and search endpoints directly from the Subscriptions page

Audio & Recording Management

Complete self-service control over your audio assets — music on hold, IVR prompts, voicemail greetings, and call recordings.

• Custom Music on Hold — upload and manage hold music per subscription
• Audio Prompt Management — manage IVR prompts and announcements
• Custom Voicemail Greetings — upload personalised greetings per mailbox
• Secure Call Recording — encrypted recording with portal playback and download
• Audio File Audit Trails — full history of uploads, modifications, and deletions

Recently Shipped

Latest features and enhancements from the past few months:

For the complete release history with detailed descriptions, visit the What's New page.

Cloud PBX Call Handling

The full suite of call handling features available on every Simtex Cloud PBX subscription:

• Voicemail Direct — send callers straight to voicemail without ringing the handset
• Caller ID Presentation — per-handset and per-call caller ID override via feature codes
• Group Paging & Intercom — one-way broadcast paging and two-way intercom with auto-answer
• Call Parking — park calls and retrieve them from any extension
• Internal/External Distinctive Ring — different ring tones for internal vs external calls
• 1300 Geographic Forwarding — route 1300/1800 numbers based on caller location
• Voicemail Pre-Auth — secure voicemail access with PIN verification
• Voicemail Notify — email notifications with audio attachment when messages are left

Portal & Self-Service

Recent improvements to the Simtex customer portal:

• Automated Online Ordering — sign up and provision new services directly from the portal
• Subscription Resizing — scale your plans up or down without calling support
• Persistent Data Grid State — your filters, sorting, and column preferences are remembered across sessions
• Quick-Copy — copy-to-clipboard across SIP credentials, configuration details, and more