rocket Getting Started with Cloud PBX
Quick start: You can be up and running in under 10 minutes. The ordering wizard guides you through each step, and your extensions are ready to use as soon as your order is complete.
Bria Enterprise softphone included free: All plans from PhoneEssentials and above include the Bria Enterprise softphone app at no extra cost. Bria lets your team make and receive calls from their computer or mobile device — perfect for remote and hybrid workers. PhonePAYG users can add Bria for $6.30/month.
Choose a Plan for Each Team Member
The phone plans step presents each tier as a card with pricing, included features, and a quantity selector. Toggle Call Recording on any plan that needs it.
You can add multiple plans in a single order — mix and match to suit your team’s needs.
Call Director is free! Every Cloud PBX needs at least one Call Director, and the free tier gives you full access to IVR, ring groups, and call queues. You only pay for calls if the Call Director routes them to an external number like a mobile. Start with the free tier — you can always upgrade later.
Set Up Your Inbound Call Routing
The Call Director step lets you choose your inbound routing tier. Most businesses start with CallDirector Free and upgrade later if they need included minutes for external call forwarding.
You’ll configure the actual call routing rules (IVR menus, ring groups, queues) in the MyCloudVoIP portal after your order is complete.
Storage tip: We recommend starting with at least 10,000 minutes (10 blocks at $15.00/month). This gives most small teams several months of recordings before needing to expand. You can adjust your storage allocation at any time from the portal.
Select and Configure Your Numbers
Choose from included, standard, or premium numbers. Each number can be configured with a directory listing type and service location.
If you have existing numbers you’d like to keep, don’t worry — you can port them after your order is complete (see the Number Porting section below).
Provisioning times: Your Cloud PBX extensions and outbound calling are ready to use immediately after your order is processed. Inbound phone numbers (DIDs) currently take a few hours to provision during business hours. Fully automated DID provisioning is coming in Q3 2026.
Number porting is arranged after your order is complete. Place your Cloud PBX order first to get set up with temporary numbers, then submit a porting request to transfer your existing numbers across. There’s no rush — your new system works immediately with the numbers assigned during ordering.
Need help? Our support team is here to assist. Contact us via the support portal or email [email protected] and we’ll get you sorted.