Introduction

We are excited to introduce Handset-Based Caller ID Presentation Swapping, a feature that empowers you to change the default Caller ID presented on outbound calls directly from your handset. This is particularly useful if you have multiple Direct Inward Dialling (DID) numbers and need to switch between them seamlessly.

How It Works

By dialling a specific feature code, you can set a new default Caller ID for your extension or phone. The change takes effect immediately and remains until you alter it again using the feature code or update it in your account portal.

Feature Code

Change Caller ID: Dial *31*{DID}

Important Notes:

The {DID} must be a number you own and is associated with your account (i.e., in the Simtex pool of numbers).
The number must be in E.164 format without the ‘+’ sign.

Steps to Change Your Caller ID

Lift the handset or activate your phone’s dialling interface.
Dial the feature code: *31*{DID}.
- Replace {DID} with your desired phone number.
Wait for confirmation: You will hear a tone or message confirming the change.
Hang up: Your outbound calls will now present the new Caller ID.

Example:

To set your Caller ID to 61894883344, dial *31*61894883344.

Persistence of the Caller ID Change

The new Caller ID remains in effect until:
- You change it again using the feature code.
- You modify the Caller ID through the account portal.

Use Cases

Quick Switching Between Numbers

If you manage multiple roles or businesses, you can quickly switch your Caller ID to match the appropriate line before making a call.

Setting Up Speed Dials for Caller ID Changes

You can program speed-dial keys on your phone to automate the Caller ID swapping process.

How to Set Up:

Access your phone’s speed-dial settings.
Assign a speed-dial key to the feature code with your desired DID.
- Example: Assign speed-dial 1 to *31*61894883344.
Repeat for any additional DIDs.

Usage:

Press the assigned speed-dial key to instantly change your Caller ID.

Requirements and Restrictions

Account Ownership: You can only set the Caller ID to DIDs that are on your account.
Number Format: Ensure the DID is in E.164 format without the ‘+’.
- Correct Format: 61894883344
- Incorrect Format: +61894883344, 0894883344
Account Portal Changes: Any subsequent changes made in the account portal will override the handset-based setting.

Calling Number (Caller ID) Presentation Change – Variable Number