Teams Direct Route Setup Guide

The following guide will run through how to setup your Microsoft 365 tenancy with a Simtex Teams Direct Route SIP Trunk.

Prior to running through this guide, you must complete our signup process.  A unique pair of domains / FQDN's will then be supplied to you for each tenancy.

Checklist:

1. I have signed up for Simtex Teams Direct Route SIP Trunk
2. You can login to the Simtex MyCloudVoIP portal and can see the Teams Sip Trunk account ID
3. I know the Microsoft 365 Admin administrator account credentials for the Teams tenancy
4. I'm using a Windows PC with Windows 10/11, or have remote PowerShell access to Microsoft
5. I have a drink or three in close proximity

Our new MyCloudVoIP portal has a custom help-page, which guides you through the entire setup!

1. Browse to https://account.mycloudvoip.com.au
2. Click on the green New Portal link across the top
3. Click on Subscriptions
4. Find your Teams subscription
5. Click Teams Direct Route Manager feature, or Domain Verification on the left

Follow the steps

Our portal guides you through each of the configuration steps, providing custom PowerShell for you to simply copy and paste.

User & DID Management

Adding Phone Numbers

This is now performed via the Microsoft Teams admin centre portal.

Notes – this step merely makes these numbers available to add to a user or service account in Teams.  It does not affect call routing or any other number management.  It's simply 'a list of numbers you can use in Teams'.  There is no validation.

1. Select Voice, then Phone numbers
2. Select From Direct Routing
3. Type in a name and description of your choice – this is simply for your internal tracking of the number(s) entered
4. From the drop-down, select the option of your choice (range, CSV or individual)
5. Click Next – and you're done!

Users

Any user within your tenant, which has the correct Microsoft Teams Phone license applied, will automatically have egress call access, given you're using the new default Voice routing policy which points to MyCloudVoIP-PSTNUsage

Assigning Numbers to Users

Within Teams admin centre:

1. Select Users, Manage users
2. Find/click on the user you're working on
3. Within the Assigned phone number box, click Edit or Assign phone number
   1. Phone number type: Direct Routing
   2. Assigned Phone Number: the number you wish to link to the user
   3. Extension: optional, you may wish to assign an internal 3 or 4-digit number
4. Emergency location is not used in Australia