Build Professional Call Flows Without Writing a Single Line of Code
Drag nodes onto a visual canvas, connect them together, and publish. Your new call flow goes live instantly. No consultants, no tickets, no waiting.
Everything You Need to Route Calls Like a Pro
From simple auto-attendant menus to enterprise call queuing, every node type is included with your Cloud PBX plan.
Auto Attendant Menus
Multi-level phone menus with DTMF key options, custom audio prompts, and configurable timeout behaviour. Nest as many levels as your business needs.
Smart Call Routing
Ring Groups
Call Queuing
Auto Attendant Menus
Multi-level phone menus with DTMF key options, custom audio prompts, and configurable timeout behaviour. Nest as many levels as your business needs.
Smart Call Routing
Ring Groups
Call Queuing
Tap to expand
Business Hours That Think for Themselves
Set your standard weekday hours once. Add custom schedules for shift patterns. Override specific dates for events or closures.
The scheduling engine knows every Australian public holiday — national and state-specific. When Christmas falls on a Monday, your calls automatically route to the after-hours flow. No manual updates, no missed calls, no angry customers reaching a closed office.
A live status badge shows whether each schedule is currently open or closed, so you always know how calls are being routed right now.
Your Phone System Shouldn't Need a Consultant
Every IVR node type is included with Cloud PBX. No setup fees. No per-change charges. Just drag, drop, and publish.
Queue Like a Contact Centre. Pay Like a Small Business.
Eight distribution strategies give you the flexibility of enterprise call centre software: Ring All, Least Recent, Fewest Calls, Random, Round Robin, Linear, Weighted Random, and Ordered Round Robin.
Keep callers informed with position announcements and estimated wait times. Configure agent wrap-up time between calls. Set overflow rules so no call gets stuck. Assign priority weighting when agents handle multiple queues.
All of this runs inside your IVR flow — no separate product, no extra licence.
One Button. Instant Control.
Reception staff shouldn't need to log into a portal to divert calls. Night Mode lets them press a single button on their desk phone to activate after-hours routing.
Nine additional BLF switches handle lunch breaks, meetings, emergencies, or any scenario where calls need to go somewhere else — right now. Each switch shows a live LED indicator so staff always know what's active.
You design the flow. Your team controls when it kicks in.
Common Questions About the IVR Designer
Everything you need to know before building your first call flow.
Stop Paying for Professional Services
Build your own call flows in minutes. The IVR Designer is included free with every Cloud PBX plan.