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Cloud / Hosted PBX Support

You are here: Home1 / Simtex Support2 / Cloud / Hosted PBX Support

General 8 articles

  • Access Levels
  • Firewall Rules
  • Holiday Messaging Guide
  • International Calling – IDD Tiers
  • Latest & Upcoming Features
  • Number Porting Process
  • State-based Routing for 1300/1800 Numbers
  • Tagging or Labelling Inbound Calls

Inbound Call Handling 6 articles

  • Audio Prompt Management
  • Call Forwarding Report
  • Forwarding Calls
  • Night Mode
  • Ring Groups
  • Tagging or Labelling Inbound Calls

Cloud PBX Handsets 9 articles

  • Adding Bulk Handsets
  • Adding Single Handset
  • Bria Enterprise Softphone
  • Cisco 68/78/88xx Series IP Phone Provisioning
  • CounterPath Bria-Solo
  • CounterPath Bria-Teams
  • Manually Provisioning Cisco ATA
  • Manually Provisioning Cisco Phones
  • Zero Touch Provisioning

Cloud PBX Features 12 articles

  • Audio Prompt Management
  • Call Parking
  • Caller ID Override Feature Code
  • Calling Number (Caller ID) Presentation Change – Variable Number
  • Custom Music on Hold
  • Feature Codes
  • Group Paging
  • Intercom Calls
  • Mailbox Access Pre-Authorization
  • Routing 1300 Numbers Based on Caller Location Using MOLI and Caller ID Prefix
  • Voicemail Direct
  • Upload Recording to Voicemail
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Legacy Support Pages

Basics

How to use My Account
Primary Inbound account
International (IDD) Call Blocking
Recognising VoIP Audio Issues

i-Serv Handset Manual
Handset Compatibility

System Features

Call Forward and Divert
Call Parking
Call Pickup
Music on Hold
Voicemail Basics
Voicemail Menu Tree
Voicemail User Guide

Cisco Handsets

SPA 504G / 508G / 514G
SPA 525G2
Transferring calls
Conference calls
Line keys / BLF
Cisco Manual Provisioning
Cisco Handset SPCP Mode

Polycom Handsets

VVX 300 / 310
VVX 400 / 410
VVX 500 / 600
Transferring calls
Conference calls
Line keys / BLF
Connecting a Bluetooth headset
Polycom VVX Handset User Guide (Full)

SoundStation IP 6000 Factory Reset
SoundPoint IP Factory Reset

Who is Simtex?

Simtex is an Australian VoIP provider for business.
We offer Hosted PBX and SIP trunks over our national communications network.
Read more.

Company

Simtex is a division of Zettagrid Pty Ltd ABN 90 141 800 357

Address

SYDNEY
Grosvenor Place
Level 15, 225 George Street
Sydney NSW 2000
Australia

PERTH
Level 11, 108 St Georges Terrace
Perth, WA 6000
Australia

Contact

Local: 1300 888 519
Intl.: +61 8 9488 3344
[email protected] [email protected]
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