# Can not use the domain as it was not configured for this tenant

**Category:** Teams Troubleshooting
**URL:** https://www.simtex.com.au/support/kb/teams-troubleshooting/can-not-use-the-domain-as-it-was-not-configured-for-this-tenant
**Published:** 2021-04-12

This error occurs if you try to add a PSTN gateway and your mycloudvoip.com.au domains have not been added correctly.

This error occurs if you try to add a PSTN gateway and your mycloudvoip.com.au domains have not been added correctly.

Possible issues:

- 

Typo, go to Microsoft 365 Admin and check spelling of the 2 x domains

- You have not added a temporary user using the *mycloudvoip.com.au* domain(s) as their default domain or default e-mail address

- Microsoft is still processing (we have seen it take 1-2 hours)

- We’ve sometimes needed to remove the temporary user and re-add again, make sure you add the temporary user with the *mycloudvoip.com.au* domain as its initial realm, not after the fact

- As a last resort, we have sometimes needed to add the temporary users with full licenses such as *E1,E2,E3* or *Business Basic, Business Premium*

How can I check? Using **PowerShell**

```
Get-CsTenant | fl Tenantid,Domain*

```

Double check that you see the two *mycloudvoip.com.au* domains listed under **DomainUrlMap**

```
TenantId : 04ff7c70-c62a-4299-xxxxx-xxxxxxxxxxxx 
Domains : {xxxxxxxxxx.tdr.mycloudvoip.com.au, yyyyyyyyyy.tdr-b.mycloudvoip.com.au, mydomain.com, mydomain.onmicrosoft.com} 
DomainUrlMap : {xxxxxxxxxx.tdr.mycloudvoip.com.au, yyyyyyyyyy.tdr-b.mycloudvoip.com.au, mydomain.com, mydomain.onmicrosoft.com}
```

## Related

- Article: https://www.simtex.com.au/support/kb/teams-troubleshooting/can-not-use-the-domain-as-it-was-not-configured-for-this-tenant
- Category: https://www.simtex.com.au/support/kb/teams-troubleshooting
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt