# Voicemail Node

**Category:** IVR Designer
**URL:** https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/voicemail-node
**Published:** 2025-10-16

Allows callers to leave a message with optional greetings.  

Optionally select ‘Silent’ if you use a [Prompt Playback ](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387607570/Prompt+Playback+Node)node beforehand.
![image-20251001-082807.png](https://www.simtex.com.au/uploads/image_20251001_082807_fb58a6ec32.png)
# Basic Usage

- 
Typically used as a fallback from either a ring group, a queue, or a time-based switch.

- 
No complex options: just pick the mailbox & greeting.

# Detailed Parameters
1. **Node Name**![image-20251001-083008.png](https://www.simtex.com.au/uploads/image_20251001_083008_d8eb2afea3.png)**What**: Give a meaningful name for the node**

2. Mailbox**![image-20251001-082935.png](https://www.simtex.com.au/uploads/image_20251001_082935_ea0b5c7cf7.png)**What:** The extension or mailbox number.
3. **Tip:** Make sure it’s a valid, active mailbox in your phone system.**

4. Greeting Type**![image-20251001-082945.png](https://www.simtex.com.au/uploads/image_20251001_082945_490fa3b7f1.png)**What:** The recorded greeting that plays before beep.**Optionally select Silent **to just hear a ‘beep’ and start recording the message
5. **Tip:** You can set “unavailable” or “busy” greeting based on preference.

# Example Use Case

- 
**After Hours**: If the office is closed, the call goes straight here so the caller can leave a message.

## Related

- Article: https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/voicemail-node
- Category: https://www.simtex.com.au/support/kb/ivr-designer
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt