# Ring Group Node

**Category:** IVR Designer
**URL:** https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/ring-group-node
**Published:** 2025-10-15

**Rings multiple extensions** at once or in a sequence, bridging calls to your team members. **Great for small groups.

Also supports external numbers.
![image-20251001-081247.png](https://www.simtex.com.au/uploads/image_20251001_081247_68cf1f8c39.png)
# Basic Usage
1. Drag** it in and connect to another node.
2. **Configure** which extensions are included and how they ring.
3. **Wire** what happens if no one answers or if lines are busy.

# Detailed Parameters
1. Node Name![image-20251001-082148.png](https://www.simtex.com.au/uploads/image_20251001_082148_4ecf0fa87e.png)**What:** Type in a meaningful name for your node**

2. Extensions**![image-20251001-082410.png](https://www.simtex.com.au/uploads/image_20251001_082410_fd0ec21c72.png)**What:** Which local extensions (or external numbers) you want in this group.
3. **How**: Drag extensions from the **Available Extensions **box to the **Ring Order **box
4. **Tip:** You can click **Add External Number** to add a mobile to the group**

5. Ring Strategy**![image-20251001-082419.png](https://www.simtex.com.au/uploads/image_20251001_082419_ebdbcdea46.png)**Simultaneous**: All selected extensions ring at the same time.
6. **Sequence**: They ring in a set order (e.g., Ext 101 first, then Ext 102, etc.).**

7. Ring Time (seconds)**![image-20251001-082432.png](https://www.simtex.com.au/uploads/image_20251001_082432_ce8aae62e8.png)**What:** How long to ring each extension (sequential) or round (simultaneous) before timing out.
8. **Tip:** 15-20 seconds is common. Too long and callers may be waiting forever.**

9. Distinctive Ring**![image-20251001-082504.png](https://www.simtex.com.au/uploads/image_20251001_082504_932a687b56.png)**What:** A custom ring tone to help your agents know it’s from this group.
10. **Why:** Helps staff identify inbound calls from the IVR.**

11. Honor Forwarding**![image-20251001-082519.png](https://www.simtex.com.au/uploads/image_20251001_082519_72d1665456.png)**What:** If someone in the ring group has personal call forwarding set, do you respect it?
12. **Tip:** This should be used as a **last resort** as it can cause unexpected handling of calls.**

13. Ring with Music**![image-20251001-082610.png](https://www.simtex.com.au/uploads/image_20251001_082610_ef1246d1f8.png)Play music on hold instead of the usual ring-back tones.

# Example Use Case

- 
**Sales Team**: Suppose you want to ring all sales reps at once. You include their extensions in a “Simultaneous” ring group.

## Related

- Article: https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/ring-group-node
- Category: https://www.simtex.com.au/support/kb/ivr-designer
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt