# Menu Node

**Category:** IVR Designer
**URL:** https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/menu-node
**Published:** 2025-10-17

Plays an optional **recorded prompt** (like “Press 1 for Sales, 2 for Support…”) then branches the call based on the **digit pressed** by the caller.
![image-20250305-050816.png](https://www.simtex.com.au/uploads/image_20250305_050816_aa8b603fef.png)
# Basic Usage
1. **Drag** a Menu node onto the canvas.
2. **Wire** the input (e.g., from Call Start) into the Menu node.
3. **Select **the audio prompt, click **+ Add** and setup some digit options.
4. **Save **the node.
5. **Wire** each digit’s outcome to the desired next node.

# Detailed Parameters
1. **Node Name**![image-20251001-075112.png](https://www.simtex.com.au/uploads/image_20251001_075112_e08bb928eb.png)**What:** Unique label for this specific node.
2. **Why:** So you can work out what the node does without having to click on it.
3. **Tip:** Give meaningful names as required.**

4. Initial Audio Prompt**![image-20251001-075143.png](https://www.simtex.com.au/uploads/image_20251001_075143_5019be467c.png)**What:** The prompt callers hear: “Thank you for calling… Press 1 for… etc.”
5. **Why:** So your callers know which digit to press.
6. **Tip:** Keep it short and sweet or your callers might fall asleep for forget what number they want!**

7. Menu Options**![image-20251001-075219.png](https://www.simtex.com.au/uploads/image_20251001_075219_1233ea124f.png)**What:** The digits (0-9) and what each digit leads to (e.g., “sales,” “support”).
8. **Why:** Tells the IVR which path to take when the user presses that digit.
9. **Tip:** You can define multiple digits. Just ensure none overlap.**

10. Max Repeats**![image-20251001-075236.png](https://www.simtex.com.au/uploads/image_20251001_075236_14e90e7172.png)**What:** How many times the system repeats the menu prompt if a caller provides invalid or no input.
11. **Default:** Often 2 or 3.
12. **Tip:** If your callers are “digit-challenged,” you may want a higher repeat count.**

13. Timeout (seconds)**![image-20251001-075247.png](https://www.simtex.com.au/uploads/image_20251001_075247_4af49bd62b.png)**What:** How long to wait for input before taking the “timeout” path.
14. **Tip:** If you have mostly quick presses, keep it short (e.g., 5 seconds).

# Example Use Case

- 
**Main IVR**: The first node after “Call Start,” asking callers to select between departments.

## Related

- Article: https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/menu-node
- Category: https://www.simtex.com.au/support/kb/ivr-designer
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt