# Features - Nodes

**Category:** IVR Designer
**URL:** https://www.simtex.com.au/support/kb/ivr-designer/features-nodes
**Published:** 2025-10-15

## [Caller ID Name Modifier Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387476559/Caller+ID+Name+Modifier+Node)

**Adjusts** the caller ID name seen by your phones or agents—like prefixing it with “VIP - ” or appending something else.

## **Basic Usage**

- 
**Wire** it before a ring group or queue.

## [Call Single Number Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387673125/Call+Single+Number+Node)

Sends the call to a **single specified phone number** or extension.**This could be an internal extension or an external mobile for example.

## [Call Start Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387968013/Call+Start+Node)

The call’s entry point.** All inbound calls begin here - like the front door to your IVR.

# Basic Usage

- 
**Auto-placed**: This node appears by default on your canvas.

## [Date & Time Switch Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2388164609/Date+Time+Switch+Node)

**Routes calls** based on date/time schedules—like an automated “It’s after 5 PM, better send calls to voicemail” gate.

## [Menu Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2388131841/Menu+Node)

Plays an optional **recorded prompt** (like “Press 1 for Sales, 2 for Support…”) then branches the call based on the **digit pressed** by the caller.

## [On/Off Switch Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387705895/On+Off+Switch+Node)

A **toggle** for night mode, or one of 10 manual switches.

Users can turn the switches **on** or **off** using a feature code, BLF button on their handsets, or from our web portal.

You can also click the on/off buttons on each node to update the switch live.

## [Prompt Playback Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387607570/Prompt+Playback+Node)

A **simple audio player** that plays a single audio prompt to the caller, then moves on. **Great for announcements or disclaimers.

## [Queue Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2388066323/Queue+Node)

Places callers in a queue** until an agent becomes available—ideal for larger teams or contact centres juggling many inbound calls.

## [Ring Group Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387673098/Ring+Group+Node)

**Rings multiple extensions** at once or in a sequence, bridging calls to your team members. **Great for small groups.

## [Voicemail Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387738640/Voicemail+Node)

Allows callers to leave a message with optional greetings.  

## [What-If Node](https://zettagrid.atlassian.net/wiki/spaces/VKB/pages/2387640358/What-If+Node)

Allows you to branch** your call flow **based on a condition**—like checking if the caller’s number has “VIP” in its name, or if a custom rule is met.

## Related

- Article: https://www.simtex.com.au/support/kb/ivr-designer/features-nodes
- Category: https://www.simtex.com.au/support/kb/ivr-designer
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt