# Call Single Number Node

**Category:** IVR Designer
**URL:** https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/call-single-number-node
**Published:** 2026-02-26

Sends the call to a **single specified phone number** or extension.**This could be an internal extension or an external mobile for example.
![image-20250305-054717.png](https://www.simtex.com.au/uploads/image_20250305_054717_7a1133f90d.png)
# Basic Usage
1. Place** it in your flow, for instance after a Menu node (“Press 3 to call John Smith directly”).
2. **Configure** the phone number.
3. **Wire** the outcome for what happens if there’s no answer, busy, or if the call is rejected.

# Detailed Parameters
1. **Phone Number / Extension**![image-20251016-053000.png](https://www.simtex.com.au/uploads/image_20251016_053000_66aff515c7.png)**What:** The specific number or extension to dial (e.g., “202,” “+61894883344”).
2. **Tip:** Double-check the number format is using +e164 format, national format (61894883344 or 0894883344)**

3. Caller ID (Optional)**![image-20251016-053100.png](https://www.simtex.com.au/uploads/image_20251016_053100_91ed850db4.png)**What**: Allows you to change the number which is displayed/presented on the target phone number.**

4. Timeout (seconds)**![image-20251016-053131.png](https://www.simtex.com.au/uploads/image_20251016_053131_1cf7a8dd0d.png)**What:** How many seconds to ring before a “no answer” outcome triggers.
5. **Tip:** 15–20 seconds is typical. Enough time for a phone to ring a few cycles.**

6. Honour Forwarding**![image-20251016-053522.png](https://www.simtex.com.au/uploads/image_20251016_053522_6c96de48cb.png)What: If you are calling an internal number, you can decide whether the target’s handset-based call-forwarding rules are honoured or ignored. **

7. Play Music When Ringing**![image-20251016-053701.png](https://www.simtex.com.au/uploads/image_20251016_053701_a2352cdb86.png)**What**: When target phone number is being called, the caller will hear music on hold instead of the usual *‘ring ring’* ringback tone.**

# Outcomes
![image-20251016-053809.png](https://www.simtex.com.au/uploads/image_20251016_053809_fcc200efb4.png)
- 
Busy**

**What:** Where to send the call if the target number was engaged

- 
**No Answer**

**What:** Where to send the call if the line is not answered before the timeout set

- 
**Tip:** If you only want one fallback, you can wire both “busy” and “no answer” to the same node

- 
**Failed**

**What:** Where to send the call if the number was invalid or the device / trunk was offline

- 
**Tip:** If you need to send calls elsewhere but only if a device is not responding

# Example Use Case

- 
**Executive Direct Call**: Let an important caller reach a specific manager’s cell phone directly.

## Related

- Article: https://www.simtex.com.au/support/kb/ivr-designer/features-nodes/call-single-number-node
- Category: https://www.simtex.com.au/support/kb/ivr-designer
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt