# Forwarding Calls

**Category:** Inbound Call Handling
**URL:** https://www.simtex.com.au/support/kb/inbound-call-handling/forwarding-calls
**Published:** 2020-06-08

Will forward all inbound calls to the requested number, with no exceptions.

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				Call forwarding can be adjusted for Primary Inbound accounts, individual extensions or accounts			
		
	

## Call Forward Types

###### Call Forward Immediate

Will forward all inbound calls to the requested number, with no exceptions.

###### Call Forward No Answer

Will forward calls to the requested number if the ring / delay time has expired.

###### Call Forward Busy

Forwards calls to the requested number if the device is busy, or offline (unregistered)

## Adjusting Call Forwarding Rules

1. If a Super User, select the appropriate subscription you would like to adjust

2. Click Call Forwarding / Voicemail**
![](https://www.simtex.com.au/uploads/call_forward_7929740921.png)

3. Click Add Call Forward** and select the appropriate **Forward Type****
![](https://www.simtex.com.au/uploads/call_forward_1_6191ca9ad3.png)

4. Enter the Number**, click **Finish
![](https://www.simtex.com.au/uploads/call_forward_2_e37fcd625a.png)**

5. You may adjust the Ring / Delay time for Call Forward No Answer
![](https://www.simtex.com.au/uploads/call_forward_3_3084784578.png)

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## Forwarding calls Direct to Voicemail

To Send calls to voicemail and play the Unavailable message add a Call Forward Immediate to  556*XXXXXXXX.

To Send calls to voicemail and play the Busy message add a Call Forward Immediate to  557*XXXXXXXX.

XXXXXX is the account number of the extensions voicemail account where you want the calls to go to.

		
			
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				Multiple Call Forward rules can exist – note Call Forward Immediate overrides all other forwarding types

**Tags:** call foward, call foward all, delay time, end-user, ring time, super-user

## Related

- Article: https://www.simtex.com.au/support/kb/inbound-call-handling/forwarding-calls
- Category: https://www.simtex.com.au/support/kb/inbound-call-handling
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt