# Latest & Upcoming Features

**Category:** General
**URL:** https://www.simtex.com.au/support/kb/general/latest-upcoming-features
**Published:** 2024-11-01

We’re committed to continuously enhancing our VoIP services to meet your communication needs. Here’s a list of our latest and upcoming features designed to improve your experience:

## Platform Updates & New Features

We're constantly evolving the Simtex platform with new features, enhancements, and improvements. Here's a snapshot of what's new and what's coming next.

- [View Full Changelog](/whats-new)
- [Contact Sales](/contact)

## Major Feature Highlights

Here are some of the biggest capabilities we've shipped recently. Each one is live and available to all customers today.

### IVR Designer

A powerful visual drag-and-drop IVR builder that lets you design complex call flows directly from the Simtex portal. Build menus, time-based routing, ring groups, queues, voicemail, and custom logic — all without needing to call support.

- **Drag-and-drop flow builder** — visually connect nodes to create call flows
- **13+ node types** — Menu, Date/Time Switch, Queue, Ring Group, Call Single Number, Voicemail, Prompt Playback, What-If, On/Off Switch, Caller ID Modifier, and more
- **Custom Script Node** — advanced business logic with built-in validation and error handling
- **Media Bypass Control** — toggle direct media routing vs DTMF detection on Queue nodes
- **Guided setup experience** — step-by-step walkthrough for first-time users

**[Explore the IVR Designer documentation →](/support/kb/ivr-designer)**

### Corporate Directory & LDAP

A full address book system with support for global, team, and subscription-level contact directories. Compatible VoIP handsets can search and browse your corporate directory directly from the phone's screen via LDAP.

- **Multi-level directories** — global, team, and per-subscription contact lists
- **CSV import/export** — bulk upload and manage contacts
- **LDAP on handsets** — search contacts directly from supported Yealink and Polycom phones
- **Automatic provisioning** — LDAP credentials pushed to handsets automatically

### Real-Time SIP Monitoring

Full visibility into your phone system's health with real-time endpoint status and SIP event timelines.

- **Live endpoint status** — three-state indicators (registered, unregistered, unknown) for every phone
- **SIP Events Timeline** — registration/unregistration event history with timestamps
- **Endpoint filtering** — filter and search endpoints directly from the Subscriptions page

### Audio & Recording Management

Complete self-service control over your audio assets — music on hold, IVR prompts, voicemail greetings, and call recordings.

- **Custom Music on Hold** — upload and manage hold music per subscription
- **Audio Prompt Management** — manage IVR prompts and announcements
- **Custom Voicemail Greetings** — upload personalised greetings per mailbox
- **Secure Call Recording** — encrypted recording with portal playback and download
- **Audio File Audit Trails** — full history of uploads, modifications, and deletions

## Feature Documentation

Detailed guides for key platform features

- [IVR Designer](/support/kb/ivr-designer): Visual drag-and-drop call flow builder with 13+ node types
- [Music on Hold](/support/kb/cloud-pbx-features/custom-music-on-hold): Upload and manage custom hold music
- [Audio Prompts](/support/kb/cloud-pbx-features/audio-prompt-management): Manage IVR prompts and announcements
- [Voicemail Greetings](/support/kb/cloud-pbx-features/voicemail-upload): Upload custom greetings per mailbox
- [Feature Codes](/support/kb/cloud-pbx-features/feature-codes): Star codes for call handling, forwarding, and more
- [Caller ID Override](/support/kb/cloud-pbx-features/caller-id-override-feature-code): Per-call caller ID presentation changes via star codes
- [Group Paging](/support/kb/cloud-pbx-features/group-paging): One-way broadcast to groups of phones
- [Intercom Calls](/support/kb/cloud-pbx-features/intercom-calls): Two-way intercom with auto-answer
- [Voicemail Direct](/support/kb/cloud-pbx-features/voicemail-direct): Send callers straight to voicemail without ringing

## Recently Shipped

Latest features and enhancements from the past few months:

| Date | Update | Type |
| --- | --- | --- |
| Mar 2026 | **SIP Events Timeline** — real-time visibility into phone registration events | New Feature |
| Mar 2026 | **Custom Script Node** — advanced business logic in IVR call flows | New Feature |
| Mar 2026 | **Audio File Audit Trails** — complete upload/modification/deletion history | New Feature |
| Mar 2026 | **Quick-Copy** — copy-to-clipboard across portal components | UI/UX |
| Mar 2026 | **Enhanced Call Blocking** — block numbers with custom descriptions | Enhancement |
| Feb 2026 | **Media Bypass Control** — toggle direct media routing on IVR Queue nodes | New Feature |
| Jan 2026 | **Directory Browser** — improved contact search and navigation | Enhancement |
| Dec 2025 | **Corporate Directory & LDAP** — address book management with handset integration | New Feature |
| Dec 2025 | **Real-Time Endpoint Status** — three-state SIP registration monitoring | New Feature |
| Nov 2025 | **IVR Designer Guided Setup** — step-by-step walkthrough for new users | New Feature |

For the complete release history with detailed descriptions, visit the **[What's New](/whats-new)** page.

## Cloud PBX Call Handling

The full suite of call handling features available on every Simtex Cloud PBX subscription:

- **Voicemail Direct** — send callers straight to voicemail without ringing the handset
- **Caller ID Presentation** — per-handset and per-call caller ID override via feature codes
- **Group Paging & Intercom** — one-way broadcast paging and two-way intercom with auto-answer
- **Call Parking** — park calls and retrieve them from any extension
- **Internal/External Distinctive Ring** — different ring tones for internal vs external calls
- **1300 Geographic Forwarding** — route 1300/1800 numbers based on caller location
- **Voicemail Pre-Auth** — secure voicemail access with PIN verification
- **Voicemail Notify** — email notifications with audio attachment when messages are left

> **Note:**
> Some features marked with an asterisk (*) in the original list require Simtex support to configure on your behalf. [Contact us](/contact) and we'll get you set up.

## Portal & Self-Service

Recent improvements to the Simtex customer portal:

- **Automated Online Ordering** — sign up and provision new services directly from the portal
- **Subscription Resizing** — scale your plans up or down without calling support
- **Persistent Data Grid State** — your filters, sorting, and column preferences are remembered across sessions
- **Quick-Copy** — copy-to-clipboard across SIP credentials, configuration details, and more

## Want to see something on this list?

We build features our customers ask for. If there's something you need, let us know — your feedback directly shapes our roadmap.

- [Contact Us](/contact)

## Related

- Article: https://www.simtex.com.au/support/kb/general/latest-upcoming-features
- Category: https://www.simtex.com.au/support/kb/general
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt