# Mailbox Access Pre-Authorization

**Category:** Cloud PBX Features
**URL:** https://www.simtex.com.au/support/kb/cloud-pbx-features/mailbox-access-pre-authorization-2
**Published:** 2024-09-27

We are pleased to introduce Mailbox Access Pre-Auth, a convenient feature that allows you to access your voicemail messages directly without entering your…

## Introduction

We are pleased to introduce **Mailbox Access Pre-Auth**, a convenient feature that allows you to access your voicemail messages directly without entering your mailbox number and PIN each time. By creating a speed dial on your phone, you can instantly access a specific voicemail box to collect and listen to messages with a single button press.

## How It Works

Mailbox Access Pre-Auth uses a special dialing sequence that includes your account ID and mailbox PIN. When you dial this sequence, the system authenticates you automatically and takes you straight to your voicemail messages.

##### Dialing Sequence

- **Mailbox Access Pre-Auth**: Dial `550#{account ID}#{mailbox PIN}`

**`550#`**: The feature code to initiate mailbox access.

- **`{account ID}`**: Your unique account identifier, usually in the form of an 11-digit number (e.g., `21412345678`).

- **`{mailbox PIN}`**: Your voicemail PIN code.

## Steps to Set Up and Use Mailbox Access Pre-Auth

##### 1. Identify Your Account ID and Mailbox PIN

- **Account ID**: Typically an 11-digit number assigned to your account (e.g., `21412345678`).

- **Mailbox PIN**: The personal identification number you use to access your voicemail.

##### 2. Create the Dialling Sequence

- Combine the feature code, account ID, and mailbox PIN into the following **`550#{account ID}#{mailbox PIN}`

- Example**:

**Account ID**: `21412345678`

- **Mailbox PIN**: `1234`

- **Dialing Sequence**: `550#21412345678#1234`

##### 3. Program a Speed Dial (Optional but Recommended)

To make accessing your voicemail even more convenient, program this dialing sequence into a speed-dial key on your phone.

###### How to Set Up a Speed Dial

1. **Access MyCloudVoIP Portal**

Within the Handset pages of our portal, find the appropriate handset

2. **Click on Keys**

3. **Add New Speed-Dial Key**

Select an appropriate key, and in the drop-down, select Speed Dial|**

4. Enter the Dialling Sequence**

Enter a meaningful label, and the number as per the format:**`550#{account ID}#{mailbox PIN}`

5. Save the Settings**

Confirm and save your configuration.

##### 4. Access Your Voicemail

- **Using Speed Dial**:

Press the assigned speed-dial key.

- You will be taken directly to your voicemail messages without additional prompts.

- **Dialing Manually**:

Lift the handset or activate the dialing interface.

- Dial `550#{account ID}#{mailbox PIN}`.

- You will be granted immediate access to your voicemail.

## Example

Let’s illustrate how to use Mailbox Access Pre-Auth with an example.

- **Account ID**: `21412345678`

- **Mailbox PIN**: `1234`

- **Dialing Sequence**: `550#21412345678#1234`

**Steps**:

1. **Program the Speed Dial**:

Assign the sequence `550#21412345678#1234` to a speed-dial key.

2. **Access Voicemail**:

Press the speed-dial key.

3. You are now directly accessing the voicemail messages for account `21412345678`.

## Important Notes

- **Security Considerations**:

**Protect Your PIN**: Since the PIN is included in the dialing sequence, ensure that your phone is secure to prevent unauthorized access.

- **Use on Personal Devices**: It is recommended to use this feature only on personal or secured devices.

- **Account ID Format**:

The account ID is usually in the form of an 11-digit number (e.g., `21412345678`).

- Ensure you enter the account ID correctly to avoid accessing the wrong mailbox.

- **Mailbox PIN Changes**:

If you change your mailbox PIN, remember to update the speed-dial sequence accordingly.

## Use Cases

##### Quick Access for Frequent Users

If you frequently check your voicemail, this feature saves time by eliminating the need to enter your mailbox number and PIN each time.

##### Shared Phones in Secure Environments

In environments where phones are shared but secure (e.g., private offices), setting up Mailbox Access Pre-Auth allows for quick voicemail access without compromising security.

## Related

- Article: https://www.simtex.com.au/support/kb/cloud-pbx-features/mailbox-access-pre-authorization-2
- Category: https://www.simtex.com.au/support/kb/cloud-pbx-features
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt