# Call Forwarding Feature Codes

**Category:** Cloud PBX Features
**URL:** https://www.simtex.com.au/support/kb/cloud-pbx-features/call-forwarding-feature-codes
**Published:** 2026-10-09

Forward calls on your extension, or on a Call Director for your company, by dialling a feature code from your desk phone or softphone.

Call forwarding feature codes let you redirect calls straight from your desk phone or softphone, with no need to log in to the portal. You can forward your own extension, forward it only when you are busy, or forward a whole Call Director (such as a ring group or your main number) for your company.

## The codes

`Green` codes turn a forward on. `Red` codes turn it off. Replace the {blue} part with your own number.
Forward all callsEvery call to your extension goes to the number you choose.Turn on`*72*{number}`Turn off`*73*` or `*73`Forward when busyCalls go to the number you choose only while you are on another call.Turn on`*90*{number}`Turn off`*91*` or `*91`Forward a Call DirectorForward a ring group or main number that belongs to your company.Turn on`*74*{account number}*{number}`Turn off`*75*{account number}`

## How to use a code

1. **Dial the code** _(You)_
   Dial it from your desk phone or softphone, like a normal call.
2. **Listen** _(You)_
   The system tells you the result. See what you will hear below.
3. **Hang up** _(You)_
   That is it. You can hang up.

## What you will hear
✓Forward setA confirmation reads back the number you are forwarding to.○“De-activated”The forward is cancelled. Calls ring your phone as normal.!“Invalid”The number or account number is not accepted. Check the list below and try again.

## Examples
Turn on*72*0412345678Forward my phone to my mobileTurn off*73*Stop forwarding my phoneTurn on*74*78622559*0893001234Forward the main line (account 78622559) to the officeTurn off*75*78622559Stop forwarding the main line

## Which numbers can I forward to?

You can forward to Australian numbers only.
Accepted✓Mobiles, for example `0412345678`✓Landlines with the area code (02, 03, 07, 08), for example `0893001234`✓Numbers in 61 or +61 format, for example `61412345678`✓1300, 1800 and 13 numbersNot accepted✕International numbers✕Premium numbers (19xx)✕Emergency numbers✕8-digit landline numbers without an area code

> **Tip:**
> **Set up a BLF key:** program a BLF or speed-dial key on your phone with *75*{account number}. The key lights up while that Call Director is forwarded, and pressing it cancels the forward.

> **Note:**
> **Good to know:** you can only forward Call Directors that belong to your own company. Calls forwarded to external numbers are charged as normal outbound calls.

## Common Questions

**Q: How do I know the forward is on?**

A: When you set a forward, you hear a confirmation that reads back the destination number. For a Call Director, a BLF key set to *75*{account number} lights up while the forward is active.

**Q: Can I forward calls to an overseas number?**

A: No. Only Australian mobiles, landlines with an area code, and 1300, 1800 and 13 numbers are accepted. International, premium (19xx) and emergency numbers are not accepted.

**Q: Why did I hear "invalid"?**

A: The destination number or the account number was not accepted. Check that the number is Australian and includes the area code, and that the Call Director belongs to your company.

**Q: Will I be charged for forwarded calls?**

A: Yes. Calls forwarded to external numbers are charged as normal outbound calls.

## Related articles

- [Feature Codes](/support/kb/cloud-pbx-features/feature-codes): The full list of Cloud PBX feature codes you can dial from your handset.
- [Forwarding Calls](/support/kb/inbound-call-handling/forwarding-calls): Set up call forwarding from the portal.

## Related

- Article: https://www.simtex.com.au/support/kb/cloud-pbx-features/call-forwarding-feature-codes
- Category: https://www.simtex.com.au/support/kb/cloud-pbx-features
- Knowledge Base: https://www.simtex.com.au/support/kb
- Full AI reference: https://www.simtex.com.au/llms-full.txt