# Number Porting

**Category:** Inbound Services
**URL:** https://www.simtex.com.au/products/number-porting

Keep your existing phone numbers when you switch to Simtex. We handle the entire porting process.

## How Number Porting Compares

Simtex Number Porting transfers existing Australian phone numbers from any Australian carrier onto the Simtex network, allowing businesses to switch SIP trunk, Cloud PBX, or Microsoft Teams Direct Route services without changing their published numbers. Simple Category A ports — single DIDs and small number ranges — typically complete in 10 business days. Complex Category C ports, used for ISDN blocks and multi-DID number ranges, complete in 4 to 6 weeks. Each port includes one free reapplication if the losing carrier rejects the initial request. A temporary Simtex number is supplied during the porting window so that calls continue to land while the carrier-to-carrier cutover is scheduled. Cutover timing is booked with the customer rather than imposed by the carrier, allowing migrations to occur outside business hours. Compared with porting handled by reseller providers, Simtex submits port requests directly to the losing carrier as a licensed Australian carrier itself, which removes a coordination layer and gives the engineering team direct visibility into rejection reasons. The same porting pipeline is used whether the destination service is SIP trunks, Cloud PBX, Teams Direct Route, or a 1300 or 1800 inbound number.

- **4-10** business days (simple port)
- **<5** minutes downtime at cutover
- **$65** simple port (Category A)

## Frequently Asked Questions

Common questions about porting your numbers to Simtex.

**Q: How long does number porting take?**

A: Simple ports (Category A) for individual analogue numbers typically complete in **10 business days**. Complex ports (Category C) for ISDN number blocks can take **4–6 weeks**. Simtex will confirm the exact date and time once the port is booked with your current carrier.

**Q: Will I experience downtime during the port?**

A: The actual cutover takes just **a few minutes** — usually less than five. During the wider processing period (days or weeks), Simtex provides a temporary number so you can set up call forwarding from your existing line and stay fully connected throughout.

**Q: What numbers can be ported to Simtex?**

A: Most Australian geographic numbers (02, 03, 07, 08), 13/1300/1800 numbers, and ISDN number blocks can be ported. **Mobile numbers cannot be ported** to a VoIP service. If you're unsure whether your number is eligible, contact our sales team.

**Q: What are the porting fees?**

A: Simple ports (Category A) are **$65**, which includes one rejection reapplication. Complex ports (Category C) are **$345**, also including one reapplication. Additional reapplications are $45 each. Note that some carriers charge their own port-away fee — check with your current provider.

**Q: What if my application is rejected?**

A: Rejections are usually caused by incompatible features on the line or incorrect account details. Each port includes **one free reapplication**. Simtex will advise on the reason for rejection so you can resolve the issue before resubmitting. Subsequent reapplications are $45 each.

**Q: What features need to be removed before porting?**

A: You must remove: **line hunt or rotary groups**, **ADSL/DSL/SHDSL services**, **fax duet**, and any **carrier-based call diversions**. If you have a pending disconnection on the line, that must also be cancelled. Ask your carrier to confirm the line is in a portable state before submitting.

## Ready to Port Your Numbers?

Get your VoIP service set up first, then submit your porting application. We handle the carrier paperwork — you keep your numbers.

- [Submit Port Authority](https://customer.support.zettagrid.com/servicedesk/customer/portal/9/create/3482)

## Frequently Asked Questions

**Q: What is number porting?**

A: Number porting (Local Number Porting or LNP) lets you keep your existing phone numbers when switching to a Simtex VoIP service. Your numbers are transferred from your current carrier to Simtex so you can move to SIP trunks or Cloud PBX without changing your phone number.

**Q: How long does porting take?**

A: Simple ports (Category A) typically take 10 business days. Complex ports (Category C) for ISDN blocks take 4–6 weeks. Simtex provides a temporary number so you stay connected throughout.

**Q: What does number porting cost?**

A: Simple ports start from $65 and complex ports from $345, each including one free reapplication. Additional reapplications are $45 each.

## Learn More

- Product page: https://www.simtex.com.au/products/number-porting
- All products: https://www.simtex.com.au/products
- Contact us: https://www.simtex.com.au/contact
- Full AI reference: https://www.simtex.com.au/llms-full.txt
- Site AI summary: https://www.simtex.com.au/llms.txt