# 1300 & 1800 Numbers

**Category:** Inbound Services
**URL:** https://www.simtex.com.au/products/inbound-numbers

National presence with 1300 and 1800 inbound numbers

## Key Statistics

- **1** Number for All Australia
- **IVR** Intelligent Routing

## Overview

Establish a national presence with 1300 (local rate) or 1800 (free call) numbers. Intelligent call routing, IVR menus, and detailed analytics. Perfect for sales, support, and customer service teams.

## How 1300 & 1800 Numbers Compares

Simtex Inbound Numbers provides Australian 1300 (local-rate) and 1800 (toll-free) numbers with intelligent call routing built in. Numbers can be activated on the Simtex carrier network and routed to any destination — Simtex Cloud PBX extensions, SIP trunks, Microsoft Teams Direct Route, mobile numbers, or existing PSTN lines. Routing features include time-of-day scheduling with Australian public holiday awareness, geographic routing based on the caller's origin state, percentage-based load distribution across multiple destinations, and IVR menu front-ending for department selection. Routing changes are made through a web portal and take effect without carrier intervention. Compared with 1300 and 1800 numbers sold by Telstra Business and resellers such as Vonex or Maxotel, Simtex provides direct carrier provisioning, geo-redundant delivery from Perth and Sydney points of presence, and inclusion of advanced routing logic without per-feature surcharges. Existing 1300 or 1800 numbers can be ported in from any Australian carrier through Simtex's number porting service.

## Features

Everything you need from your 1300 & 1800 Numbers solution

### Geographic Routing

Route inbound calls based on caller location

- Location-based routing
- Area code detection
- Regional team support
- Local presence

### Time-Based Routing

Different call handling based on time of day or day of week

- Business hours rules
- After-hours handling
- Weekend routing
- Public holiday support

### Call Analytics

Detailed reporting and insights on your call activity

- Comprehensive dashboards
- Real-time monitoring
- Export reports
- Team productivity tracking

## Pricing Plans

| Plan | Price | Description |
|------|-------|-------------|
| 1300 Lite | $22.00/mo | Entry-level 1300 number plan for low call volumes |
| 1300 Medium | $40.00/mo | Mid-range 1300 number plan with 500 included minutes |
| 1300 Heavy | $89.00/mo | High-volume 1300 number plan with 2,000 included minutes and the lowest overage rates |

### 1300 Lite — $22.00/mo

Entry-level 1300 number plan for low call volumes

✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

### 1300 Medium — $40.00/mo

Mid-range 1300 number plan with 500 included minutes

✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

### 1300 Heavy — $89.00/mo

High-volume 1300 number plan with 2,000 included minutes and the lowest overage rates

✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

## Pricing Plans

| Plan | Price | Description |
|------|-------|-------------|
| 1800 Lite | $39.00/mo | Entry-level 1800 free-call number plan |
| 1800 Medium | $59.00/mo | Mid-range 1800 free-call number plan with 200 minutes each for landline and mobile |
| 1800 Heavy | $120.00/mo | High-volume 1800 free-call number plan with 500 minutes each for landline and mobile and the lowest overage rates |

### 1800 Lite — $39.00/mo

Entry-level 1800 free-call number plan

✓ Free for callers
✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

### 1800 Medium — $59.00/mo

Mid-range 1800 free-call number plan with 200 minutes each for landline and mobile

✓ Free for callers
✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

### 1800 Heavy — $120.00/mo

High-volume 1800 free-call number plan with 500 minutes each for landline and mobile and the lowest overage rates

✓ Free for callers
✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

![](https://www.simtex.com.au/uploads/smartnumber_d8adb8ba34.png)

## Buy a Smart Number

Simtex can provide you with a small selection of random numbers or you can purchase a Smartnumber from ACMA. When purchasing from ACMA you can look for numbers with double and triple digits, or numbers which match specific words – ie 1300 001 BAT (228).

Smartnumbers can be purchased directly from ACMA from around $250 each (Simtex $129 setup fee applies)

- [Apply for a Smartnumber](https://www.thenumberingsystem.com.au/)

## Customer Success Stories

See how businesses are improving customer experience with intelligent inbound routing.

### E-commerce retailer handles holiday rush

> "Our 1300 number used to be overwhelmed during sales events. The queue management and callback features mean we never lose a customer to a busy signal now. Our answer rate went from 70% to 98%."
> — Lisa Thompson

- **98%** call answer rate

### Service company optimises technician dispatch

> "The skills-based routing sends calls to the right department instantly. Emergency calls go to our on-call team, warranty queries to support, and new sales to our sales team. Customers get help faster."
> — Mark Anderson

- **47%** faster resolution time

## Ready to give your business a national presence?

Get a 1300 or 1800 number with flexible routing, real-time reporting, and transparent per-minute pricing.

- [Get a Quote](/contact)
- [Call 1300 888 519](tel:1300888519)

## Pricing Plans

| Plan | Price | Description |
|------|-------|-------------|
| 1300 Lite | $22.00/mo | Entry-level 1300 number plan for low call volumes |
| 1300 Medium | $40.00/mo | Mid-range 1300 number plan with 500 included minutes |
| 1300 Heavy | $89.00/mo | High-volume 1300 number plan with 2,000 included minutes and the lowest overage rates |

### 1300 Lite — $22.00/mo

Entry-level 1300 number plan for low call volumes

✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

### 1300 Medium — $40.00/mo

Mid-range 1300 number plan with 500 included minutes

✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

### 1300 Heavy — $89.00/mo

High-volume 1300 number plan with 2,000 included minutes and the lowest overage rates

✓ Portable number
✓ Route calls as you choose
— $129 setup / $75 porting

## Learn More

- Product page: https://www.simtex.com.au/products/inbound-numbers
- All products: https://www.simtex.com.au/products
- Contact us: https://www.simtex.com.au/contact
- Full AI reference: https://www.simtex.com.au/llms-full.txt
- Site AI summary: https://www.simtex.com.au/llms.txt