# Cloud PBX

**Category:** Cloud PBX
**URL:** https://www.simtex.com.au/products/cloud-pbx

Small business to enterprise-grade hosted phone system with unlimited scalability

## Key Statistics

- **99.99%** Uptime SLA
- **Drag & Drop** Call Flow
- **50+** Features Included

## Overview

Transform your business communications with our Cloud PBX solution. Get all the features of an enterprise phone system without the hardware costs. Scale instantly as your business grows. Manage everything from our intuitive web portal.

## How Cloud PBX Compares

Simtex Cloud PBX is a hosted phone system operated by an Australian carrier with more than 20 years of telecommunications experience. Pricing starts at $4.85 per extension per month, with the PhonePlus plan at $29.65 per extension per month bundling unlimited local, national, and Australian mobile calls and the Bria Enterprise softphone client. The platform is delivered from geo-redundant points of presence in Perth and Sydney, backed by a 99.99% uptime SLA. When evaluating Australian cloud PBX options, Simtex is distinguished by its included Graphical IVR Designer — a drag-and-drop call flow builder that allows in-house teams to publish auto attendants, ring groups, call queues, business-hours schedules, and conditional routing without professional services fees or per-change consulting charges. Most Australian providers either omit a visual IVR tool or surcharge for programming changes; Simtex includes the designer at no extra cost on every plan. The platform replaces traditional on-premises PABX hardware while preserving over 50 enterprise features, including call recording, voicemail-to-email, conference bridges, paging, and presence. Desk handsets, mobile apps, and browser-based softphones connect to the same extension. Existing DIDs can be ported in via Simtex's number porting service, with simple Category A ports completing in around 10 business days. Compared with reseller-led offerings from operators such as Vonex, 8x8, RingCentral, Maxotel, and Buroserv, Simtex owns its underlying SIP carrier infrastructure rather than wholesaling from a third party. Compared with Telstra Business and iiNet Business hosted-voice products, Simtex prices entry extensions at $4.85 per month versus their bundled-handset packaged rates. Australian-based support handles configuration, porting, and ongoing changes.

## Why Choose Cloud PBX?

A complete business phone system with enterprise features, zero hardware costs, and unlimited scalability.

### Easy to Manage

- **Intuitive Admin Console**: Configure users, extensions, and call routing from a simple web interface. No technical expertise required.
- **Live Endpoint Monitoring**: See every desk phone, softphone, and SIP device across your platform in real time. Colour-coded status indicators, connection history timelines, and admin actions — all from one screen.
- **Auto-Provisioning**: Plug in compatible desk phones and they configure themselves automatically. Zero-touch deployment.

### Enterprise Features

- **Call Recording**: Record calls automatically for compliance, training, or quality assurance. Stored securely in the cloud.
- **Visual IVR Designer**: Build professional auto-attendants with drag-and-drop simplicity. Multi-level menus supported.
- **Voicemail to Email**: Get voicemail messages delivered as audio attachments to your inbox. Never miss a message.

### Security & Control

- **Dial Restrictions & Fraud Protection**: Set outbound call limits by user — block premium numbers, restrict international dialling, and add PIN protection for high-cost routes.
- **Role-Based Access Control**: Three access tiers give everyone appropriate visibility. Tenant isolation ensures each business unit only sees their own data.
- **Audit Trail & Monitoring**: Track every configuration change, monitor endpoint health in real time, and get alerts before issues reach your customers.

## Cloud PBX, Hosted PBX, Virtual PBX — One Australian Platform

Whether you call it a cloud PBX, hosted PBX, or virtual PBX, the result is the same: a fully managed phone system running on Simtex infrastructure in Australian data centres, with no hardware to buy or maintain on your premises. The terms are used interchangeably in the Australian market — all refer to hosting your business phone system in the cloud rather than running a physical PABX on-site.

Simtex's hosted PBX platform is built for Australian businesses of every size, from sole traders needing a single extension to national organisations running hundreds of extensions across multiple sites. Everything is managed from a web-based admin portal — add extensions, configure call flows, and update routing without touching any hardware.

### NBN-Compatible Hosted Phone System

Simtex Cloud PBX is designed to work over any Australian broadband connection, including NBN. If your office has recently migrated to NBN — or if you're planning ahead — your phone system can migrate at the same time with no disruption to your numbers or call flows.

- **No dedicated phone lines required** — voice traffic runs over your existing NBN or business broadband connection

- **Keep your existing numbers** — port your current landline or 1300 numbers to the platform

- **Ready on day one** — Simtex pre-configures handsets before shipping; plug in and the phone registers automatically

- **Australian-hosted infrastructure** — calls stay on Australian servers; data residency matters for compliance-conscious businesses

### Hosted on Australian Infrastructure

Simtex's voice platform runs across multiple Australian data centres. If one facility has an outage, high-availability failover routes calls automatically to a secondary site. You get carrier-grade reliability without paying carrier-grade prices.

## Features

Everything you need from your Cloud PBX solution

### IVR Designer

Create custom call flows with our visual drag-and-drop IVR builder

- Drag-and-drop visual interface
- Multi-level menu support
- Time-based routing rules
- Intelligent call distribution

### Voicemail to Email

Receive voicemail messages as audio attachments in your inbox

- Audio attachments
- Instant email delivery
- Access from any device
- Never miss a message

### Call Queuing

Enterprise-grade call queuing with 8 distribution strategies, position announcements, and estimated wait times — built right into your PBX.

- 8 distribution strategies
- Position & wait time announcements
- Agent wrap-up time control
- Multi-queue priority weighting

### Bria Enterprise Softphone

Premium softphone app for desktop and mobile devices

- Desktop and mobile apps
- HD voice quality
- Seamless PBX integration
- Included at no extra cost

### Auto Attendant

Professional automated greeting and call routing

- 24/7 professional greeting
- Department directories
- Direct dial extensions
- Customizable prompts

### Call Recording

Search, play, and download call recordings with colour-coded labels for follow-up, training, or compliance. Enterprise-grade encryption protects every recording at rest.

- Filter by date, type, and labels
- Colour-coded label management
- Encrypted storage at rest
- Recycle bin prevents accidental deletion

### Number Porting

Keep your existing phone numbers when you switch

- Any Australian carrier
- We handle everything
- Minimal downtime
- Keep your identity

### Corporate Address Book

A company-wide contact directory that syncs to every desk phone and softphone. Create global or team-specific address books, import via CSV, or connect LDAP for automatic sync.

- Syncs to desk phones & softphones
- Team-specific address books
- CSV import & LDAP integration
- Full export for backup & migration

### Audio Management

Upload and organise your entire audio library — greetings, hold music, IVR prompts — from one centralised manager. Swap audio instantly with reusable slots, no flow changes needed.

- Centralised audio library
- Reusable audio slots
- In-browser playback & preview
- Full audit history & recycle bin

## Pricing Plans

| Plan | Price | Description |
|------|-------|-------------|
| PhonePAYG | $4.85/mo | Pay as you go - ideal for low call volume |
| PhoneEssentials | $15.79/mo | Unlimited local & national calls |
| PhonePlus | $29.65/mo | Unlimited local, national & mobile |
| PhoneMax | $34.65/mo | Unlimited Australian including 13/1300 |

### PhonePAYG — $4.85/mo

Pay as you go - ideal for low call volume

✓ IVR Designer
✓ Conferencing
✓ Voicemail

### PhoneEssentials — $15.79/mo

Unlimited local & national calls

✓ IVR Designer
✓ Free Bria Enterprise

### PhonePlus — $29.65/mo

Unlimited local, national & mobile

✓ IVR Designer
✓ Free Bria Enterprise

### PhoneMax — $34.65/mo

Unlimited Australian including 13/1300

✓ IVR Designer
✓ Free Bria Enterprise

[Critical Information Summary](google.com)

## Hosted PBX Plans for Every Business Size

A common misconception about hosted phone systems is that they're expensive. Simtex Cloud PBX uses a per-extension pricing model — you pay per phone or user, not for unused capacity. A small business with two staff can start on two extensions and add more as the team grows. There are no upfront PABX hardware costs, no line cards to buy, and no PBX software licences to renew.

### From Small Business to Enterprise

The same hosted PBX platform serves both ends of the market. A two-person office in Perth and a national organisation with 200 staff across five states both run on the same Simtex infrastructure. For multi-site businesses, extensions at different locations operate as a single system — internal calls between offices are free, and transfers between sites work the same as transferring between desks. If you already have a PBX system on-site, Simtex [SIP trunks](/products/sip-trunks) connect it to the Simtex network without replacing your existing hardware.

- **Single-extension plans available** — start small, scale without contract penalties

- **No minimum terms** on month-to-month plans

- **Add extensions instantly** — new staff member today, new extension today

- **Multi-site ready** — one hosted PBX system for all your Australian offices, with optional [1300 or 1800 numbers](/products/1300-1800-numbers) for inbound routing across locations

- **Work-from-home compatible** — remote workers use the same extension as if they were in the office, via softphone or a provisioned handset at home

If you're replacing an ageing on-premises PABX, migrating to a hosted phone system typically reduces ongoing telephony costs while adding features that older hardware can't support — call recording, IVR designer, voicemail to email, and a web-based admin portal that doesn't require a technician to make changes.

## Customer Success Stories

See how Australian businesses are transforming their communications with Cloud PBX.

### Part of the RTRFM Family

![Part of the RTRFM Family](https://www.simtex.com.au/uploads/telos2_0db4cb42d3.png)

> "As a not-for-profit community radio station that runs 24/7, we need partners who understand that reliability isn't optional, especially during our major fundraising campaigns. Simtex looks after our entire phone system, built a custom VoIP integration for our broadcast studios, and provides the infrastructure that ensures we don't miss a beat during our annual Radiothon. They've become a trusted part of the RTRFM community, and it's a genuine pleasure to collaborate with them."
> — Simon Miraudo - General Manager, RTRFM 92.1 The Sound Alternative

- **24/7** broadcast integration

## Resources & Documentation

Everything you need to get started and get the most from your Cloud PBX system.

- [Getting Started Guide](/support/kb/general/getting-started-with-cloud-pbx)
- [Admin Portal Documentation](/support/kb/general)
- [IVR Designer](/support/kb/ivr-designer)
- [Cloud PBX Feature Guides](/support/kb/cloud-pbx-features)

## Cloud PBX Questions

**Q: What is the difference between cloud PBX, hosted PBX, and virtual PBX?**

A: The terms cloud PBX, hosted PBX, and virtual PBX all describe the same thing in the Australian market: a business phone system that runs on infrastructure managed by your provider, rather than on a physical PABX box at your office. Simtex's platform is cloud-hosted in Australian data centres. You access and manage it through a web portal, and your phones connect over your internet connection.

**Q: Is Simtex Cloud PBX compatible with NBN?**

A: Yes. Simtex Cloud PBX runs over any business-grade internet connection including NBN. You don't need dedicated phone lines — voice traffic uses your existing broadband. If your office is migrating from ISDN or PSTN lines to NBN, you can move your phone system at the same time and keep your existing numbers.

**Q: How much does a hosted PBX cost in Australia?**

A: Simtex hosted PBX plans start from $4.85 per extension per month on the pay-as-you-go plan. Unlimited local and national calling starts at $15.79 per extension per month. There are no setup fees on standard plans and no minimum contract terms on month-to-month options. Pricing is per extension — you only pay for the lines you use.

**Q: Can I keep my existing phone numbers when I move to a hosted PBX?**

A: Yes. Simtex can port your existing landline numbers, 1300 numbers, and 1800 numbers from most Australian carriers. The porting process runs in the background while your current service remains active, so there is no disruption to incoming calls during the switchover.

**Q: Does a hosted VoIP PBX work for businesses with multiple offices?**

A: Yes — this is one of the core advantages of a hosted phone system. Extensions at different locations operate as one system regardless of geography. Staff in Perth and Sydney can transfer calls between each other as if they were sitting next to each other, and calls between Simtex extensions are free. A single inbound 1300 or 1800 number can route to staff across multiple time zones.

**Q: What happens to my phone system if the internet goes down?**

A: Simtex Cloud PBX includes configurable failover routing. If your internet connection drops, you can pre-configure calls to divert automatically to a mobile number or another location. The platform itself runs on geo-redundant Australian infrastructure with 99.99% uptime SLA — internet continuity at your premises is the variable to manage.

## Ready to upgrade your business phone system?

Sign up for Cloud PBX and be up and running in minutes. No hardware, no lock-in contracts.

- [Sign Up Now](https://account.zettagrid.com/catalog/voice/voip/cloudpbx)
- [Talk to Sales](/contact)

## Pricing Plans

| Plan | Price | Description |
|------|-------|-------------|
| PhonePAYG | $4.85/mo | Pay as you go - ideal for low call volume |
| PhoneEssentials | $15.79/mo | Unlimited local & national calls |
| PhonePlus | $29.65/mo | Unlimited local, national & mobile |
| PhoneMax | $34.65/mo | Unlimited Australian including 13/1300 |

### PhonePAYG — $4.85/mo

Pay as you go - ideal for low call volume

✓ IVR Designer
✓ Conferencing
✓ Voicemail

### PhoneEssentials — $15.79/mo

Unlimited local & national calls

✓ IVR Designer
✓ Free Bria Enterprise

### PhonePlus — $29.65/mo

Unlimited local, national & mobile

✓ IVR Designer
✓ Free Bria Enterprise

### PhoneMax — $34.65/mo

Unlimited Australian including 13/1300

✓ IVR Designer
✓ Free Bria Enterprise

## Learn More

- Product page: https://www.simtex.com.au/products/cloud-pbx
- All products: https://www.simtex.com.au/products
- Contact us: https://www.simtex.com.au/contact
- Full AI reference: https://www.simtex.com.au/llms-full.txt
- Site AI summary: https://www.simtex.com.au/llms.txt