How to configure call forward to an external PSTN phone number from a call queue or auto attendant (AA).
To make this work, the resource user attached to the AA or Queue must have the following applied:
- Virtual Phone System User License (if not done yet) more Info
- Online Voice Routing Policy
- Phone number
We’ve found applying a Voice Routing Policy to a resource user can take a number of hours, so please be patient.
# !!! Change the three values below as required !!! $user = "[email protected]" $userovrp = "MyCloudVoIP-VRP-WA" $usernumber = "+61899999999" Grant-CsOnlineVoiceRoutingPolicy -Identity $user -PolicyName $userovrp Set-CsPhoneNumberAssignment -Identity $user -PhoneNumber $usernumber -PhoneNumberType DirectRouting Get-CsOnlineUser $user | select UserPrincipalName,OnlineVoiceRoutingPolicy,OnPremLineURI <#Please note: Applying the actual changes in MS backend can take quite some time until it is ready (a number of hours) #>
When setting up the external number in your AA or Call Queue, please enter the phone number in +e164 format, ie +61899999999