External Phone Number Transfers from Auto Attendant or Queue

Last modified: May 18, 2022
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How to configure call forward to an external PSTN phone number from a call queue or auto attendant (AA).

To make this work, the resource user attached to the AA or Queue must have the following applied:

  • Virtual Phone System User License (if not done yet) more Info
  • Online Voice Routing Policy
  • Phone number

We’ve found applying a Voice Routing Policy to a resource user can take a number of hours, so please be patient.



When setting up the external number in your AA or Call Queue, please enter the phone number in +e164 format, ie +61899999999



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