# Feature - MyCloudVoIP Portal

**URL:** https://www.simtex.com.au/feature-voip-portal

MyCloudVoIP Portal

Manage your entire voice platform from a single interface — SIP trunks, Cloud PBX, Microsoft Teams, call recordings, and more.

## About Feature - MyCloudVoIP Portal

MyCloudVoIP is the self-service customer portal Simtex Communications provides at no additional charge to every Cloud PBX, SIP Trunking, Microsoft Teams Direct Routing and Fax-to-Email customer. The portal consolidates every Simtex voice service a business runs into a single browser-based dashboard — SIP trunks, Cloud PBX extensions, Teams Direct Routing channels, fax lines, call recordings, billing and call detail records — removing the multi-login, multi-system pattern typical of carrier provisioning portals. Core functions include real-time service health, drag-and-drop graphical IVR design, extension and user management, click-to-call from the address book, call recording search by date, type and custom colour-coded labels, in-browser playback, downloadable call detail records, line-item billing, and number porting status tracking. Call recordings are encrypted at rest, retained per the customer's compliance policy, and protected against accidental deletion via a dedicated recycle bin. The portal replaces the change-ticket model used by larger carriers. Where Telstra Business, iiNet Business and RingCentral Australia customers typically lodge a support ticket for routine moves-adds-changes — extension reassignment, hunt group reordering, IVR menu edits, business hours updates — Simtex customers self-serve in the portal with changes going live in seconds. Compared with the carrier-managed equivalent, which is typically billed at consulting rates with multi-day turnaround, MyCloudVoIP is included free for the life of the service. The portal is the differentiator most often cited by IT managers and office managers evaluating Simtex against incumbent Australian carriers, because it converts what was a recurring soft cost (change requests, consulting fees, waiting on a queue) into a fixed-cost, self-managed operational practice.

## One Portal for Every Voice Service

![One Portal for Every Voice Service](https://www.simtex.com.au/uploads/poral_subscriptions_04702d8634.png)

SIP trunks, Cloud PBX extensions, Microsoft Teams Direct Routing, fax lines — every voice service your business runs, managed from a single dashboard.

See platform health at a glance. No more jumping between separate systems or chasing logins.

## Call Recordings. Found in Seconds.

![Call Recordings. Found in Seconds.](https://www.simtex.com.au/uploads/poral_recordings_7ae266cccf.png)

Search every recording by date, type, or custom colour-coded labels. Play back in-browser, download for review, or tag for follow-up — all from one purpose-built interface.

Enterprise-grade encryption protects every file at rest. A dedicated recycle bin prevents accidental deletion. Your recordings stay organised, compliant, and always within reach.

## Built for Voice Professionals

A growing set of tools designed for managing modern voice infrastructure — no technical expertise required.

### Manage & Monitor

- **Unified Dashboard**: Bird's-eye view of your entire voice platform — tenant stats, service health, subscription counts, and recent activity on a single screen.
- **Subscription Management**: Configure SIP trunks, Cloud PBX extensions, Teams calling, and fax lines from one place. Tabbed configuration covers number presentation, voicemail, music on hold, and routing.
- **SIP Endpoint Monitoring**: See every desk phone and SIP device across your platform in real time. Colour-coded status indicators, connection history timelines, and admin actions — all from one screen.

### Communication Tools

- **Visual IVR Designer**: Design call flows with drag-and-drop simplicity — auto attendants, queues, ring groups, business hours routing, and conditional logic. No code required.
- **Audio Management**: Upload, organise, and preview your entire audio library — greetings, hold music, IVR prompts — from a centralised manager. Reusable audio slots let you swap files instantly without reconfiguring flows.
- **Call Recording**: Search, play, and download recordings with colour-coded labels for follow-up, training, or compliance. Encrypted at rest with a dedicated recycle bin.
- **Corporate Address Book**: A company-wide contact directory that syncs to every desk phone and softphone. Team-specific books, CSV import, and LDAP integration.

### Security & Access

- **Dial Restrictions & Fraud Protection**: Set outbound call limits by user — block premium numbers, restrict international dialling, and add PIN protection for high-cost routes.
- **Feature Access Control**: We can gate capabilities per tenant or subscription. Allowing us to roll out new features gradually with beta programs, and track every access change with audit logging.

## Learn More

- Page: https://www.simtex.com.au/feature-voip-portal
- All products: https://www.simtex.com.au/products
- Contact us: https://www.simtex.com.au/contact
- Full AI reference: https://www.simtex.com.au/llms-full.txt
- Site AI summary: https://www.simtex.com.au/llms.txt