# Feature - Graphical IVR Designer

**URL:** https://www.simtex.com.au/feature-graphical-ivr-designer

Build Professional Call Flows Without Writing a Single Line of Code

Drag nodes onto a visual canvas, connect them together, and publish. Your new call flow goes live instantly. No consultants, no tickets, no waiting.

## Key Statistics

- **14+** Node Types
- **$0** Monthly Charges
- **1sec** Seconds to Publish
- **100%** Self-Service

## About Feature - Graphical IVR Designer

The Simtex Graphical IVR Designer is a visual drag-and-drop call flow builder included free with every Cloud PBX plan and accessed through the MyCloudVoIP self-service portal. Australian businesses design interactive voice response systems through a browser-based canvas — placing nodes, connecting them, and publishing changes that go live in approximately one second. No coding, no professional services engagement, no per-change consulting fee. The designer ships with 14+ node types covering auto-attendant menus with DTMF digit routing, smart call routing to any internal or external destination, ring groups with 9 distinctive ring patterns, enterprise-grade call queuing with 8 distribution strategies (longest idle, round robin, least talk time, fewest calls, random, top down, ring all, agent skills), business hours scheduling with automatic Australian public holiday awareness, conditional routing based on caller attributes, voicemail integration, audio prompt playback, music on hold, caller ID modification, call recording control, and on/off switches for desk-phone-activated routing changes such as emergency closures. The visual canvas includes zoom, pan, minimap navigation, smart edge labels that avoid overlaps, and a categorised node library. Compared with carrier-managed IVR offered by Telstra Business and iiNet Business — which typically requires a change ticket, a consulting engagement at Australian professional services rates, and multi-day turnaround per revision — Simtex Cloud PBX customers self-serve via the IVR Designer at no incremental cost. Compared with on-premise PBX IVR programming on platforms such as 3CX, FreePBX, Asterisk and Yeastar, which requires platform-specific configuration knowledge and direct access to the PBX, the Simtex designer abstracts the underlying SIP call control behind a visual interface usable by non-engineers. The combination of free inclusion, instant publish, and Australian public holiday awareness is the differentiator most commonly cited by Australian SMB and multi-site enterprise buyers selecting Simtex Cloud PBX over Vonex, Maxotel, SIPTalk, Buroserv and RingCentral Australia.

## Drag, Drop, Done

Place nodes on a zoomable canvas, draw connections between them, and hit publish. Your call flow updates in real time — no rebuild, no restart, no downtime.

The sidebar organises every node type into **Main**, **Advanced**, and **Add-on** categories. A minimap keeps you oriented in large flows, and smart edge labels position themselves automatically so even complex routing stays readable.

This is the same tool our own engineers use. We just gave you the keys.

## Everything You Need to Route Calls Like a Pro

From simple auto-attendant menus to enterprise call queuing, every node type is included with your Cloud PBX plan.

### Call Routing

- **Auto Attendant Menus**: Multi-level phone menus with DTMF key options, custom audio prompts, and configurable timeout behaviour. Nest as many levels as your business needs.
- **Smart Call Routing**: Route to any number, mobile, extension, or SIP destination. Control ring timeout, forwarding rules, and custom ringback music.
- **Ring Groups**: Ring all members at once or try them one-by-one. Nine ring patterns let staff identify call sources before answering.
- **Call Queuing**: Enterprise-grade queuing with 8 distribution strategies. Position announcements, estimated wait times, agent wrap-up, and priority weighting for multi-queue setups.

### Business Logic

- **Business Hours Routing**: Route calls by time of day, day of week, or specific dates. Built-in public holiday awareness for every Australian state. Live open/closed status at a glance.
- **Conditional Logic**: Branch calls based on caller number, dialled number, caller ID, or previous call status. Use "starts with," "contains," "equals," or "is anonymous" for precise matching.
- **On/Off Switches**: Night Mode and 9 additional BLF switches give staff instant control from their desk phone. One button press diverts calls. Live status shows in the designer.

### Caller Experience

- **Audio Prompts**: Play greetings, announcements, or legal disclaimers at any point. Configure repeat counts and pull from your full audio library.
- **Music on Hold**: Set hold music anywhere in your flow. Choose from your uploaded library to keep the experience branded and professional.
- **Voicemail**: Send to voicemail with unavailable, busy, or silent greeting modes. Integrates with your existing mailbox configuration.
- **Caller ID Modification**: Prefix or replace the caller's display name so your team knows which menu option was selected before they pick up.

### Governance & Control

- **Call Recording Control**: Start or stop recording at specific points. Record sales calls, pause during payment collection for PCI compliance.
- **Visual Design Tools**: Zoomable canvas with minimap, smart edge labels, and a collapsible sidebar node library. Even complex flows stay readable.

## Business Hours That Think for Themselves

![Business Hours That Think for Themselves](https://www.simtex.com.au/uploads/ivr_datetime_8934ad70eb.png)

Set your standard weekday hours once. Add custom schedules for shift patterns. Override specific dates for events or closures.

The scheduling engine knows every Australian public holiday — national and state-specific. When Christmas falls on a Monday, your calls automatically route to the after-hours flow. No manual updates, no missed calls, no angry customers reaching a closed office.

A live status badge shows whether each schedule is currently **open** or **closed**, so you always know how calls are being routed right now.

## Your Phone System Shouldn't Need a Consultant

Every IVR node type is included with Cloud PBX. No setup fees. No per-change charges. Just drag, drop, and publish.

- [Talk to Our Team](/contact)
- [Explore Cloud PBX](/products/cloud-pbx)

## Queue Like a Contact Centre. Pay Like a Small Business.

![Queue Like a Contact Centre. Pay Like a Small Business.](https://www.simtex.com.au/uploads/ivr_queue_5ee02a2155.png)

Eight distribution strategies give you the flexibility of enterprise call centre software: Ring All, Least Recent, Fewest Calls, Random, Round Robin, Linear, Weighted Random, and Ordered Round Robin.

Keep callers informed with position announcements and estimated wait times. Configure agent wrap-up time between calls. Set overflow rules so no call gets stuck. Assign priority weighting when agents handle multiple queues.

All of this runs inside your IVR flow — no separate product, no extra licence.

## One Button. Instant Control.

![One Button. Instant Control.](https://www.simtex.com.au/uploads/ivr_onoff_3d9c82d5a7.png)

Reception staff shouldn't need to log into a portal to divert calls. Night Mode lets them press a single button on their desk phone to activate after-hours routing.

Nine additional BLF switches handle lunch breaks, meetings, emergencies, or any scenario where calls need to go somewhere else — right now. Each switch shows a live LED indicator so staff always know what's active.

You design the flow. Your team controls when it kicks in.

## Common Questions About the IVR Designer

Everything you need to know before building your first call flow.

**Q: Do I need technical skills to use the IVR Designer?**

A: No. The designer uses drag-and-drop — place nodes on a canvas and draw connections between them. If you can use a flowchart tool, you can build an IVR.

**Q: Is the IVR Designer included with Cloud PBX or is it an add-on?**

A: The IVR Designer and all standard node types are included with every Cloud PBX plan at no extra cost. Some advanced nodes (like Call Recording) may require an add-on subscription.

**Q: How quickly do changes go live?**

A: Instantly. When you click publish, your updated call flow is active immediately. No rebuild, no waiting period.

**Q: Can I set up different routing for business hours and after hours?**

A: Yes. The Business Hours node lets you define weekday schedules, custom recurring patterns, and one-off date overrides. It automatically recognises Australian public holidays by state.

**Q: What happens if a caller reaches a dead end in my flow?**

A: The designer validates your flow before publishing. Any nodes without a connected destination will be flagged so you can fix them before going live.

**Q: Can I route calls differently based on who is calling?**

A: Yes. The Conditional Logic node lets you branch calls based on the caller's number, the number they dialled, their caller ID name, or the result of a previous node. You can match by "starts with," "contains," "equals," or "is anonymous."

**Q: How many levels deep can my IVR menus go?**

A: There is no hard limit. You can nest auto-attendant menus as many levels as your business requires.

**Q: Can my staff control call routing from their desk phone?**

A: Yes. Night Mode and up to 9 additional BLF switches let staff activate or deactivate routing changes with a single button press. Live LED indicators show the current state.

**Q: Will the IVR Designer work with my existing phone numbers?**

A: Yes. The IVR Designer works with any Australian or international numbers on your Simtex Cloud PBX service, including ported numbers.

**Q: Can I have multiple IVR flows for different numbers?**

A: Yes. Each inbound number or service can have its own IVR flow. You can also share common elements across flows.

## Stop Paying for Professional Services

Build your own call flows in minutes. The IVR Designer is included free with every Cloud PBX plan.

- [Get Started](/contact)
- [See Cloud PBX Plans](/products/cloud-pbx)

## Learn More

- Page: https://www.simtex.com.au/feature-graphical-ivr-designer
- All products: https://www.simtex.com.au/products
- Contact us: https://www.simtex.com.au/contact
- Full AI reference: https://www.simtex.com.au/llms-full.txt
- Site AI summary: https://www.simtex.com.au/llms.txt