We recognise that your personal information is very important to you. We appreciate your trust in providing any such information to us and we are committed to protecting it. We take our responsibility seriously and have processes in place to help prevent any unauthorised access to your account and information. Whenever you speak to us, by phone or email, our team will always first establish your account eligibility.

You can access your account via the My Account portal. To gain access, you will require your account details including your password. You can also elect to have a Secret Questions and Secret Answer to further enhance your security. If you’ve not set one up or can’t remember your details, please contact us by emailing [email protected] or calling 1300 888 519 .

These tools are provided without any cost to you.

Posted in: Common Questions