Voicemail Basics

Feature: Voicemail

Simtex provides a digital voicemail box for each extension, plus your primary inbound number.

Voicemail can be turned on or off, plus either e-mailed to you as a wav file attachment or played back via your handset.  These features are all adjustable within the My Account section of the Simtex website.

Access Numbers

  • From your handset: 555
  • Externally: +61 8 6424 8111
  • Access another mailbox: 550

 

Enabling / Disabling Voicemail

  • Log on to My Account, then click Voicemail Configuration
  • Ensure Digital Voicemail system active is ticked
  • Select to have voicemail messages sent via e-mail or to be listened on your phone (if you would like messages to be delivered via e-mail, ensure a valid e-mail address it entered)
  • Click Update Account
Note: Settings may take up to 5 minutes to change
voicemail-setup

Changing Greeting- Individual Extension

To record a personalised greeting for your own phone:

  • Dial 555
  • Enter your PIN or password
  • Dial 0
  • Record both a busy and away greeting (busy is played to the caller if your phone is already in use, away is played back if you do not answer your phone)

Changing Greeting- Company Number or Primary Inbound

To record a personalised greeting for your own phone:

  • Dial 550
  • Enter the account number and PIN associated with your main company number
  • Dial 0
  • Record both a busy and away greeting (busy is played to the caller if your phone is already in use, away is played back if you do not answer your phone)